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SERVPRO of West Knoxville
- Damage Restoration
- Knoxville, TN
About this business
SERVPRO of West Knoxville is a trusted leader in the restoration industry in Knoxville, and our highly trained technicians provide 24-hour emergency residential and commercial services such as water damage, fire damage, bio-hazard, crime scene clean up, mold cleaning and remediation and more. Locally owned and operated SERVPRO of West Knoxville has been in the Knoxville area for 40 plus years. Our staff has over 100 years of experience, and we pride ourselves on being part of this community. 24-Hour Emergency Service Faster ... read more
Location details
8609 Ball Camp Pike, Knoxville, TN, 37931, United States
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Had shower that leaked into master closet and through basement ceiling, called because of carpet in both areas. Came out $750 to get started, tore carpet to get to wet pad, Cut two 7 inch squares in ceiling, sprayed anti microbial and set up dehumidifiers and fans. Left and said we will be back Monday or Tuesday. When carpet was dry, we turned off all equipment and waited for them to come pick up equipment. On Tuesday, they did. Now a week later they are telling me I owe them an additional $1600. For what...equipment rental ... read more
Business response:
We take great pride in giving 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We are under new management as of 8/28/2020, but your concern was not handled properly. For that, we are extremely sorry.
Hired them to clean our office per COVID-19 CDC guidelines. Workers cleaned for less than 45 mins & did not clean the way I was told they would. I observed the crew for about 15 mins. All surfaces were not wiped down like they promised. Sent us a bill for over $8k!!! Total rip off. On top of that, extremely rude office staff when I disputed the bill. DO NOT USE.
RecommendedMy family has used them several times for various reasons. They know how to handle situations that are scary to deal with. Like mold we had and a sewage back up. After we researched how toxic both things were and how the are licensed to deal with these things our family had piece of mind.
they were called by my apartment complex after a terrible sewage problem. they asked a lot of questions about what we had tried to clean with so that they could use the right sanitizers without making toxic fumes, something i wouldn't have thought of. they were super friendly and got rid of the horrible smell very quickly. the apartment complex wouldn't let them do any deconstruction or demolition as there is sewer work to be done now but these guys did the best they could with the limitations. thank you so much!
Please be cautious when you see a Servpro truck near. Today I was cut off by an employee of this business. Your reputation is earned off the job as well, and wreck less driving on an already busy Pellissippi Parkway doesn’t encourage me to spend my money with you at all.
We experienced a water leak and had damage to our home. A friend recommended Jason at SERVPRO. During our first meeting Jason took control and dealt with our insurance adjuster, contractors and provided samples of material needed to complete the work. Jason removed our stress from dealing with insurance, adjusters, materials and contractors. The work was completed quickly and we are very satisfied with the outcome. WE HIGHLY RECOMMEND SURVPRO!
THIS IS A LOCAL FAMILY OWNED BUSINESS. THEY ARE A WONDERFUL SUPER FRIENDLY FAMILY ALWAYS WILLING TO HELP AT ANY HOUR DAYOR NIGHT. MY FAMILY HAS USED THEM A COUPLE TIMES. ONCE FOR A SIMPLE AIR DUCT CLEANING BECAUSE I HAVE A CHILD WITH ASTHMA AND THE DIFFERENCE IN HIS BREATHING WAS REMARKABLE AFTER THE CLEANING! AND ANOTHER TIME WE USED THEM FOR A LATE NIGHT WATER LEAK, IT WAS LATE AT NIGHT I CALLED JASON AND HE HAD SOMEONE OUT TO ME WITHIN AN HOUR TO GET THE CLEAN UP PROCESS STARTED. THEY ALWAYS MAKE IT SUPER EASY AND THEY WO... read more
Tim Satterfield was so helpful! Servpro is a great company! I highly recommend them!
Frequently asked questions about SERVPRO of West Knoxville
How is SERVPRO of West Knoxville rated?
SERVPRO of West Knoxville has a 4.5 star rating with 407 reviews.
When is SERVPRO of West Knoxville open?
SERVPRO of West Knoxville is open now. It is open 24/7.
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