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ServiSolutions
- Mortgage Lenders
- Montgomery, AL
About this business
Location details
7460 Halcyon Pointe Dr, Montgomery, AL, 36117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had several issues with SS since my loan was sold to them in early 2016. First, my account was getting locked monthly. This caused a few late fees on my end but I was always able to get back in after calling customer service - I figured it could have been issues with my password or something I did, but I see others have had this issue. Fast-forward to this year. Always paid my mortgage on time for the past five years. As with the majority of others this year, I had financial issues as a result of COVID. Didn't lose my j... read more
Business response:
ServiSolutions strives to provide quality customer service. We are sorry that you experienced issues with your online account. The account will lock after 3 attempts of an incorrect password combination. There is a self-portal if our borrower forgets either the password and or username. However, once the account is locked a customer service representative can unlock the account between the hours of 8:00 a.m.-5:00p.m. CT Monday-Friday. We also offer additional ways of making payments that include using our automated system at... read more
This company is a total joke. They took a mortgage that was in both mine and my husband's names and someone changed it so that my husband was the only borrower. This made it impossible to manage issues with the mortgage when my husband took ill and was hospitalized. I'm not sure how this place stays in business but for the lack of financial regulation that allows outfits like this to remain open. I'd advise borrowers to be very wary when their mortgage broker invariably sells the debt to this type of place. Seriously, if you... read more
Business response:
ServiSolutions sold this mortgage to ************* on behalf of **************************** on 10/01/2019. We have not been your mortgage servicer for more than a year. When ServiSolutions transferred your mortgage , the loan was transferred to ********, both in your name as borrower and your husband listed as co-borrower. It is apparent that you contact your current mortgage servicer with regards to any comments, concerns and or complaints. ServiSolutions does not service any loans for property located in the state of WA.
I can't believe this place is still in business. They are pure slime and the homeowner has no recourse. The only way to not sure them is to refinance with another lender. They play games and are completely unethical in the ways that they trap fees, etc. out of customers. Their online payment system either doesn't recognize the your login credentials or magically can't process your payment. I have waited SIX (6) hours on hold in order to speak to a live person in order to make a payment in this case. By all means don't pay la... read more
My mortgage was sold to this company end of last month, i talked to customer support 3 different times was no help in how to get my payment set up, they also charge you to pay online and you have to setup a monthly drafting pay that way its free and you dont have to pay extra. I called customer support again to ask why they charge for the online pay and they told me to send payment through mail, bill pay, or draft and if i chose draft it would take 3 days there for it wouldnt come out on the 1st well i figured they were BSin... read more
My mortgage was sold to this company back in August and went into effect in October I received no notification from this company that they had bought the mortgage this was during hurricane Florence in North Carolina I had an agreement with my mortgage originator ************ which service solutions would not honor. it took three or four days of phone calls to make an arrangement and be forced to make a double payment which I did. now I talk to a representative because the payment that I thought I had made in January 14th thr... read more
Worst experience with a mortgage company in my life. If I could give them less than 1 star I would. I would recommend going with ANYONE else. They have blatantly disregarded and outright ignored HUD's policies, and as a HUD mortgage servicer you would think they would know what those policies are. However they openly don't care. When asked about the fact that they know they are going against policy they have changed the subject or ignored my question because they KNOW they are in the wrong! They have openly lied to me, sayin... read more
The only reason I gave them 1 star is because I required to. This company is horrid. The wait time to talk to anyone is horrendous. I have literally waited on the phone for hours to talk to anyone (even while the stupide recording says my expect wait time 25 minutes...for the next 2 hours) I just can't express how disgusted I am with this company-they give you gross, trashy heeby jeeby predatory loan feels that make you feel like to you are being severly taken advantage of. If your mortgage if bought by this compay re-fi imm... read more
I have nothing but NIGHTMARES with this company. I bought my house in Aug. of 2015 and it was sold immediately to this company. My bank sends the checks to them automatically every month since I have read a bunch of issues with their online payments. In July of 2018 I got a letter that my escrow was short, which is strange, because I have made payments on time every month so clearly a clerical error however, it happens. It went up by $50/month so it wasn't a huge deal. The added payment was to take effect on Aug. of 2018. In... read more
Business response:
Good Morning . We have resolved this issue with you on yesterday by phone. After going over your bank statements and comparing with our records, we came to the conclusion that you actually were paid ahead and that you did not realize it. You have agreed to send the $46.38 from the short payment that you made when you paid $1300.00 on 07/16/18 and your account was 08/01/18 due. Your payment changed was due to an escrow analysis that increased your payment to $1,365.46. Your account is currently due for the December 2018 payme... read more
My mortgage loan was transferred to ServiSolutions this month, so this is my first payment to the company. Since the first of the month was a Saturday, and yesterday was a holiday, today is the first business day and I attempted to pay my mortgage. The online option to pay doesn't allow you to split payments, which is annoying for couples with different bank accounts and who split payments evenly. I called to see if I could pay over the phone with split payments. I called initially at 8:09am and was on hold for about 40 minu... read more
Business response:
ServiSolutions strives to provide quality customer service. We did experience higher than normal call volume and sincerely apologize for the extended hold times. We are increasing staff to bring these hold times down. Currently ServiSolutions does not accept the processing of mortgage payments from dual accounts. We are however exploring servicing options for this product in the future. Should ServiSolutions establish this product, we will notify our borrowers in writing. We will certainly use this circumstance as a training... read more
Frequently asked questions about ServiSolutions
How is ServiSolutions rated?
ServiSolutions has a 1.8 star rating with 309 reviews.
When is ServiSolutions open?
ServiSolutions is closed now. It will open tomorrow at 9:00 a.m.
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