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Serenity Hospice and Home
- Hospice
- Oregon, IL
About this business
Location details
1658 IL-2, Oregon, IL, 61061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place was beautiful and all the people were very nice and respectful. There was a private patio and we were given food to feed the birds which my dad loved. They have a kitchen, a prayer room and a place to relax and read or watch TV. All the ladies that I spoke to were respectful of my father. They made his last days very peaceful and I am so thankful.
Terrible experience. I thought hospice was supposed to be supportive, loving, knowledgeable, helpful etc.. it was nothing like that. I never spoke to or heard form a Dr. or a NP, the nurses were switched on me, they barely said anything or were prepared when they came. The final 2 hours I was left alone by a random nurse who I didn’t know and left me alone with my mom when she was struggling to breathe. The nurse at the assisted living facility helped me and my mom finally died peacefully. It was traumatic. Never again will ... read more
When Our daughter was referred for hospice care they refused to help due to her level of care being too high knowing they were the ONLY hospice provider in our area. Shame on serenity for turning their backs on a child and leaving parents to care for a terminally ill child suffering from a terminal brain disease with no help or solution. This should be illegal to deny care. They want easy money and don't care if they leave you on deaths door alone literally.
Nurses are incompetent & not caring. They dropped the ball on my husband’s organ donation. They admitted their mistake. Equipment delivery is late and inconvenient. Reached out to them for the included bereavement services which they declined to provide even though they are an error for ruining the organ donation. Said they would get back to me but multiple weeks have gone by still nothing. This is a warning. Do not use their services.
Nurses are incompetent & not caring. They dripped the ball on my husband’s brain donation. This is a warning. Do not use their services.
Frequently asked questions about Serenity Hospice and Home
How is Serenity Hospice and Home rated?
Serenity Hospice and Home has a 4.2 star rating with 21 reviews.
When is Serenity Hospice and Home open?
Serenity Hospice and Home is closed now. It will open tomorrow at 9:00 a.m.
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