SEPHORA

Kristian 

on BBB

4 years ago

When visiting a store I asked an associate of my points on the Sephora account for being a beauty insider expired. She said of course not! Imagine the surprise when I go to use my points for my birthday to get myself something special with all the points I’ve been saving and now they’re gone! Surprise surprise customer service said “there’s nothing we can do to give you back your points” points people, not dollars. They won’t re-Instate if your account has been inactive for one calendar year. So everyone know even if you’re ... read more

Jennifer A 

on BBB

4 years ago

I would use zero stars if I could. So I have *********** endometriosis, and PCOS. This greatly limits the types of products I should be putting on my skin. For Christmas I got a bunch of conventional makeup from Sephora so I went to return it and got a store only credit after doing research to find out they seemed to carry a bunch of clean makeup brands. Mind you this was a week before I was due my laporscopic surgery to have the endometriosis removed. So once leaving the counter I find a lady on the sales floor and ask her ... read more

Serra M 

on BBB

4 years ago

I have been a customer for several years. I attempted to make a return that was within the return window and I was denied. The staff online and customer service managers ****** and **** declined to forward my issue to the operations manager after asking several times. I have never received such bad service from ****. I definitely will no longer patronize this business and will go to **** from now on.