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Sears Appliance Repair

3.8

About this business

Location details

7300 Bustleton Ave, NE Philadelphia, Philadelphia, PA, 19152, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 10:00 p.m.
Tue9:00 a.m. to 10:00 p.m.
Wed9:00 a.m. to 10:00 p.m.
Thu9:00 a.m. to 10:00 p.m.
Fri9:00 a.m. to 10:00 p.m.
Sat9:00 a.m. to 10:00 p.m.
Sun9:00 a.m. to 10:00 p.m.
3.8488 reviews
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Joan G.'s profile image
Joan G. 
9 years ago

Great service! On time and helpful. Gave me tips for ongoing maintenance and checked everything before he left. Thank you Sears 

Karen G.'s profile image
Karen G. 
10 years ago

I have bought my last appliance from sears. The service is awful they make you wait forever to diagnose the problem them wait till the part is delivered to your home and then you have to wait again for it to be installed. 1.5 year old dishwasher needs a new motor -- motor, the damn thing should be replaced. Done with Sears. 

Key to C.'s profile image
Key to C. 
10 years ago

I have to admit, I was a little doubtful at first because the initial visit was only the service visit. Which I was not informed of. However, after several weeks of rescheduling (on our end), the technicians were prompted and courteous! I really appreciated there time and patience. In addition, providing the reminder calls and the emails were most helpful!!!:) Thank you, Kia 

Sally F.'s profile image
Sally F. 
10 years ago

I hope you get lucky every time you buy appliances. I mean any appliances. My less than 4 years old refrigerator broke down right after memorial day...when I call to make repair service appointment, they gave me 17days after-well this isn't repair appointment really was checking/diagnosis appt. I went out bought a compact refrigerator for temporary use. Finally the day came and repair person orders the part that needs to be replaced. another two weeks passed. Second service day, The tech found it was wrong part. Another week... read more

Sue C.'s profile image
Sue C. 
10 years ago

Our washer broke, and the technician came, fixed it quickly, and it's been working great ever since. I only give 4 stars instead of 5 because it was over a week before we could schedule someone. That's a long time without a washer. But when he got there, service was wonderful. 

Edwardo V.'s profile image
Edwardo V. 
10 years ago

Sears is not what it use to be! This repair co. is only good at replacing parts, but they can not fix anything! Unfortunately you do not have a choice when you have a master guard warranty. Fix right the first time does not exist! The total time for one repair takes about a month. Two weeks to come out and check,and then another two weeks to install parts. 

Susan B.'s profile image
Susan B. 
10 years ago

It was a nightmare from the first call. In the 8 yrs I have lived in my home this is the 3rd the water heater. It broke on a Thursday. I called immediately for repair. I had people in from out of state for a family wedding on Saturday. They said no one could come to my house until Monday. I explained my situation to several people at Sears. No on cared They scheduled an emergency call for Friday. At least that was progress. After waiting all day they said no one could come out. So we are back to Monday. After much yelling th... read more

Angel E.'s profile image
Angel E. 
10 years ago

Our washer stopped working one day. I called Sears and they ordered the parts. The technician arrived on time, knew exactly what was wrong and fixed it immediately. He also checked my dryer at the same time with the service plan. Would recommend highly. 

Mark W.'s profile image
Mark W. 
10 years ago

Our Whirlpool front-loader basket broke, and it was covered by the Sears extended coverage plan. The service team was supposed to be at the house between 8 Am - noon and showed up at 1:30 PM (with no call that they would be late). However, the team did appear to know what they were doing and replaced the entire basket assembly and connecting parts in 2 hours at no charge (covered by service plan). So far, post-repair, washer is back in working order. In general, I take advantage of the once-a-year free check-up provided by t... read more

Frequently asked questions about Sears Appliance Repair

How is Sears Appliance Repair rated?

Sears Appliance Repair has a 3.8 star rating with 488 reviews. 

When is Sears Appliance Repair open?

Sears Appliance Repair is open now. It will close at 10:00 p.m. 

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