Sears Appliance Repair

Torrell M. 

on Birdeye

2 years ago

So. We needed a fridge door replacement as our French door fridge has one door with a broken hinge. It falls off when you try to open it and is causing seal issues (and food waste, higher electric bill, and wearing out the fridge motor.) However, after waiting for a week for a technician to come out, Sears apparently just doesn’t have a replacement. Michael informed me that I would need to find a replacement door on my own (which Sears isn’t able to do, so how will I?) Then I have the luxurious opportunity to call them again... read more

Ronald R. 

on Birdeye

2 years ago

Repair failed within 12 hours. 

Edward Hawks I. 

on Birdeye

2 years ago

I was highly impressed with Frank's customer service. He explained the situation and viable options. I feel that he went above and beyond to ensure everything was ordered properly.  

Eboni R. 

on Birdeye

3 years ago

Would not recommend. They make you pay additional fees, order parts without consent and do not try and work with you.  

Richye J. 

on Birdeye

3 years ago

They totally suck. So disappointing. I had an appointment, the problem was allegedly fixed on my brand new Electrolux dryer. Two days later it was doing the same thing it had prior to the repair. My next appointment was 2 1/2 weeks out. Which was absolutely ridiculous considering they had just been at my house. You can never reach a live person and if you do they’re totally incompetent. You get a different story every time. 

Robin R. 

on Birdeye

4 years ago

Always great service 

Gayle C. 

on Birdeye

4 years ago

Extremely happy with the service that I received. It was great that the same service tech came back to install the parts that had to be ordered after he originally diagnosed the problem. Five stars all around! Thank you 😊 

Michael P. 

on Birdeye

4 years ago

the two service men fixed our Kenmore water heater perfectly - they were competent, efficient, in short terrific! 

rosemary l. 

on Birdeye

4 years ago

The technician was friendly. He came into my home and did not cover his boots with the plastic that they use and it was snow outside. After he completed the repairs on the washer, he left the washer with crease and fingerprints all over it. He didn't wipe the washer off when he finished.