Sears Appliance Repair

Michael H. 

on Birdeye

2 months ago

Outrageous Experience with Sears Home Services If I could give negative stars, I would. My experience with Sears Home Services was a masterclass in negligence, broken promises, and AI-driven stonewalling. It started on June 13, when I scheduled an appointment for a refrigerator repair. The technician never showed up—no notice, no apology. I tried calling, but there is no human support. Just a lifeless AI bot that couldn’t answer basic questions. Fine. I rescheduled for July 1. This time the technician arrived, diagnosed the... read more

Howard E. 

on Birdeye

5 months ago

The technician was great, found the problem, ordered the part and he scheduled the part installation for 15 May between 8 and 12. Part arrived 14 May. I got a text this morning 15 May from an AUTOMATED AI system stating the repair was scheduled for 21 May between 8 & 12 contrary to the technicians scheduling of 15 May. Since the technician had already scheduled the repair I tried several different numbers to get a real person to resolve this scheduling issue. Every number tried took me to the same automated AI answering ... read more

Bonnie C. 

on Birdeye

7 months ago

I have a homeowner's warranty through First American Home Warraty. Today is March 6, 2025. The claim was iniated on October 17 2024. The icemaker is still not repaired. Sears has had one excuse after another. They did not have the parts, they could not find the house (it is a clearly marked subdivision). They have made at least 15 appointments, and due to total incompetence, the icemaker is still not repaired. Today I called to confirm the appointment with First American. The man on the phone told me that Sears confir... read more

Walter G. 

on Birdeye

a year ago

I've been waiting a month now to get my refrigerator repaired sex appointments 6. No-shows. What do you have to do to get a response from. Searshomeservices 

Ronda G. 

on Birdeye

a year ago

Parents have been without a Refrigerator for 3 months now. They are both elderly. They had a service guy out and he said that they would have to order parts to fix it. Since all of this has begun, they have received a total of about 11 parts to be installed that have been delivered. What good is the warranty if you cannot get any help for the elderly folks. So, people just take advantage of them. If their refrigerator cannot be fixed it with all the parts, they better have another delivered that day. Meanwhile I have one wi... read more

Mandy M. 

on Birdeye

a year ago

I had an appointment on 10.18.23 with Darryl. He arrived at 9 am, I explained all the issues I've been having. He spent about 2 minutes looking at my dryer. He did manage to get it to spin once. Then he said there wasn't anything wrong with it. He did not take anytime really looking at it, did not test it out with clothes in it or even get it to spin multiple times to make sure it would continue to work. He gave it absolutely no effort. He then charged me $126 for labor instead of the $99 fee, I was told I'd have to pay. I ... read more

Beth P. 

on Birdeye

2 years ago

After one month, 4 attempts by 3 techs, I still do not have an operational refrigerator. Impossible to talk with a person. They just keep rescheduling. Don't use this service! 

Linda H. 

on Birdeye

2 years ago

We paid in November but have yet to see a tech. Rescheduled 6thmes. 

Kristin S. 

on Birdeye

2 years ago

Tech didn't show to scheduled appt after I rearranged my scheduled, rescheduled it 2 weeks later. I was able to move it up to only 1 week later but absolutely unable to get anyone to speak to me on the phone. Would NEVER use this service again knowing I cannot reach anyone, can only call automated system.