Roger M. on BirdEye
4 years ago
03/15/2017, 12:42 PM
This is a family owned company which means it's not PUC regulated. They have complete attitudes when you call and couldn't care less about your situation. I had never been late on a bill and recently became unemployed. They called me on a Friday to tell me that unless I payed $241 they were shutting me off on Monday. I heat with their service and have MS. I explained this to the collections manager and she said that isn't her problem. I now have $11 to last me 2 weeks. If you're building a house or need propane service there are other choices. Stay away from these people. They're all about the almighty buck.
Updating this review after their comment. I did call and ask for a payment plan. I was told that the payment plan was to "pay the past due amount." I told them that I was recently diagnosed with a disability and was unemployed until I could get medicated, and that this was temporary and I was told that this wasn't their problem - so please don't respond that there is a payment plan available.
These people have been sued, complained about, and built a fly-by-night mom and pop business on treating their customers like crap.
Update #2 - Jillian, who has been listed as the owner of this company, has now been harassing me on Yelp with private messages all afternoon. So...not only do they rip people off, if you complain they harass and become threatening. I suppose they think that because they've been cheating people for 85 years, they think they can intimidate a customer.
Steer clear folks, steer very clear. This company is a HUGE headache.
Could it be more obvious? They think they have a right to do what they want and they treat their customers like they don't matter.
Update #4 -- Just had Jillian, the "owner" offer once again to let me talk to a manager - which as you can see is public in the comments. How unprofessional does a company have to be to publicly argue with a customer over a review? Also - why would I want to speak with a manager if the owner is simply defending the actions of this poor excuse for a company and acting as though they were justified in acting the way they did.
Also - their notice of termination said that my service would be shut off "sometime next week." That's a great way to mess with people. The least they could do is put a deadline on the notice.
Update #5 -- Jillian has now had the disrespect to misspell my name twice, and in fact two different misspellings. Her continued comments show her level of professionalism, as well as the way this company runs.
Also, although I have shared vague details of my account, what Jillian doesn't understand is that by sharing ANY details of my account - dates, etc. publicly, she has now violated the Federal Privacy Act and Fair Credit Reporting Act. I have the right to share - the creditor does not.
Bottom line is they treated a handicapped individual, going through the physical and emotional hell of being newly diagnosed with a debilitating disease, like his problems didn't matter. They in fact told him (me) that my issues were not their problem. They risked me living in my home during this trying time with no heat, and refused to even DISCUSS some sort of extension, which had they discussed it, would have been about 4 days. I hope this organization treats veterans and the elderly better than they treat the handicapped
Note : Yelp removed this review because it contained reviews from other sites. I have deleted the information they said violated their terms. The other reviews on Yelp alone speak for themselves, and I'd encourage potential customer to research CAREFULLY before entering into any kind of arrangement with them.