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Scana Energy
- Home Services
- Atlanta, GA
About this business
As one of the largest certified natural gas marketers in Georgia, SCANA Energy markets natural gas to approximately 460,000 customers in Georgia's deregulated natural gas market. All across the state of Georgia, from Atlanta to Savannah, from Rome to Macon, SCANA Energy offers great natural gas rates, convenient online account access, payment options that fit your lifestyle, and tools to help you understand (and better manage) your energy usage.
Location details
3344 Peachtree Rd NE, Ste 2150, Atlanta, GA, 30326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very predatory. I missed a payment...sure, by fault. They disconnected service for the first time in 3 years. After I paid the past due balance, they told me that they could not restore service until I paid a depositof $150.00, but that if I chose not to restore service I would need to pay a early termination fee of $150.00. After I paid the $150.00 to have the service restored, they reconnected service and said that I would receiveanother charge of $75.00 to reconnect the service. They should be investigatedfor predatory pr... read more
Scana Energy is pathetic and lies to their customers. I have spoke to a *** and then her Supervisor, M*******, then her Supervisor, T****, and was told her Supervisor D*** would call me back after her meeting and this was before 9:00 am. Needless to say she did not return my call before 4:15 so the service was not establish as it was to be on the Saturday prior to this day, Monday. Between Saturday and now I have been told that a Tech doesn't call ahead of time to advise they are on their way except for a courtesy, but per t... read more
Business response:
******-we are sorry you feel this way and have also responded to your message on ********* We show you did speak with the supervisor as requested yesterday evening. We apologize for any misunderstanding you received in regards to the text message or courtesy call option AGL provides for service connection and how the scheduling system works between AGL and the marketers. If we may be of further assistance, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
The customer service is terrible, and they are trying to charge for an account that was never set up with them. I called and spoke to supervisor and didn't receive any help to resolve the solution. I wouldn't recommend this company to anyone. The supervisor and customer service representative lied to us on the phone about saying information was mailed, but nothing was ever received until they sent a huge bill. They couldn't even give me an answer they just kept repeating the same information over and over.
Business response:
We are sorry to hear this ************. The phone calls were reviewed and confirms you requested your service to be switched to SCANA Energy and were billed accordingly for service until you switched to another provider on 4/1/2023. We will be glad to mail the documents confirming the switch and Terms and Conditions of Service. To request a copy, please call us at **************.
I had my service cut off when no one was home. I called and paid the bill. I was given a turn on date. They came again when no one wS home and told me someone 18 or over had to be there. For what. They weren't there when you turned it off. I called back and spoke to ***** who transferred me to a supv who said her name was ***. She said she listened to a call where I agreed to this. I never agreed to this. The cust rep lied and so did her supposed supv who kept telling me I was irate. You would too if you couldn't take a hot ... read more
Business response:
We are sorry to hear this *****. ************************* (AGL) owns the pipes and meter to provide your natural gas service. AGL is responsible for performing service requests for the marketers to include disconnecting and restoring service. To disconnect service does not require someone to be present, however, to restore service, in addition to turning the meter back on, the AGL technician has to check and relight the natural gas appliances. We would not have been able to schedule the order without confirming someone woul... read more
So bad service, they sent ** just 2 days before notice and cut our connection and as per there rule they cannot do it because they have to send 15 days prior notice and due to weather condition from December to February if temperature goes down around 35 degrees they cannot cut the service and today on Friday we submitted penalty but they said because of MLk holiday they will be here on Wednesday. So bad of them. My kid is just 4 and have breathing issues after saying this they said if you get any emergency then contact for ... read more
Been working hard to fix financial errors from the past due to tragedy and financial hardships to buy a home for me and my children. Scana has refused to removed a 4 year old charge off from my credit report even tho it is paid in full.
Frequently asked questions about Scana Energy
How is Scana Energy rated?
Scana Energy has a 1.5 star rating with 20 reviews.
When is Scana Energy open?
Scana Energy is open now. It will close at 10:00 p.m.
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