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Scana Energy
- Home Services
- Atlanta, GA
About this business
As one of the largest certified natural gas marketers in Georgia, SCANA Energy markets natural gas to approximately 460,000 customers in Georgia's deregulated natural gas market. All across the state of Georgia, from Atlanta to Savannah, from Rome to Macon, SCANA Energy offers great natural gas rates, convenient online account access, payment options that fit your lifestyle, and tools to help you understand (and better manage) your energy usage.
Location details
3344 Peachtree Rd NE, Ste 2150, Atlanta, GA, 30326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was a customer with ********************** for over 20 years. Paid my bills on time. I moved out of state last fall. Paid what I thought was my last bill. Spoke with an agent on disconnecting my service. Thought all was good. Fast forward eight months. I've been turned over to collections and had my credit score impacted over $60. Wasn't aware that I owed a dime. Wasn't contacted. Thanks SCANA.
Business response:
We are sorry to hear this ****************. Your account was disconnected per your request and a forwarding address was included, however, the final bill was not paid. We continued to mail the notices and final collection notices and nothing was returned by the ***** If we can review further or provide copies of the notices, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
SCAM! I like I would imagine 95% of the public do everything electronically. Because of this I do not open mail from them as I manage my account virtually. They automatically renewed me since I didn't respond to mail. This is a very shady tactic, corporate corruption and greed at its best. I was locked in for two more years at a higher therm and would have been charged $300 to break a contract I did not agree to. ************, SHADY! This should be illegal, even from the portal I can't opt out or see that it's about to auto-... read more
Business response:
We are sorry to hear this and for any misunderstanding you may have received when you opted in for Auto Renewal on your account in January 2021. At that time you received confirmation of your selection along with the Term and Conditions of service. Your monthly online statement reflects the months remaining on your fixed rate plan, and we did mail a written communication in November 2023 to advise of your new rate information or to call us for option. At that time, we did not send a paperless notice. Our records show you wer... read more
Scana Energy,is a rip off.... I paid these ppl over $600 in 2 months,and I only have a water heater and furnace in my resident that run off gas... Plus,I am never home,since I travel with my job
Business response:
We are sorry you feel this way. Your increased usage over the past couple of months is due to the cooler weather we experience from December - February each year. Your usage is inline based on previous years consumption. This information is available to you online through MyAccount. Since you travel for your job, you may want to consider lowering your thermostat or installing a programmable thermostat and change the water heater to an energy saving or "vacation mode" setting. This will help lower your costs during those time... read more
If I could give 0 stars I would. I have been with Scana for 20+years. I have been trying to escape this this company (Scana) for 5 months now. They just sent me another bill ****** Bill" that I will have to pay by March. They would not match competitors prices even though they and the competitors ******* the same amount of money to *********** Light for the same gas. They are more worried about making as much $ off of you as they possibly can instead of keeping you at a fair markup from the price they pay that all businesses... read more
Business response:
We are sorry to hear this, and there's not enough information for us to review your specific account to address accordingly. *********** Light owns the distribution system and pipes to provide your natural gas service. The charge for the use of their system appears on your monthly bill as AGL Pass Through Charges. The charge is passed on to the consumer with no mark-up and you will incur the charges no matter which marketer bills you for your service. SCANA Energy and other marketers purchase natural gas on a monthly basis a... read more
Scana offers new customers better rates, but does nothing for loyal customers. Got a low quote from another provider, asked scana to match it, they refused, so l switched. Please do something for loyal customers.
Business response:
We are sorry to hear this. Natural gas rates change on a monthly basis and can increase or decrease depending on market conditions. Promotional pricing to attract new customers is common for natural gas marketers and any market where the consumer is offered a choice of providers. The last couple of years we've seen the highest natural gas prices we've seen in over a decade, and thankfully, they have started to decline. It can be frustrating if you locked in when the rates were higher and to see offers for lower natural gas p... read more
I am writing to formally file a complaint against Scana Energy regarding the highly unsatisfactory service I have experienced while attempting to reconnect my gas service.I scheduled an appointment with Scana to have my service reconnected, providing explicit instructions for the technician to call or text upon arrival, as I reside in a gated community (no gate code and security guard). Despite receiving four assurances from Scana representatives that my instructions were entered into the system, I received no communication ... read more
Business response:
*********** Light (AGL) performs the service requests for all of the marketers. We access AGLs system to schedule the appointment and the options are for a phone call or text message, which are completed by them. Because of the medical condition in the home, you were given an over-ride so that your appointment could be worked in, and those appointment times can be up to 8 hours. Our records show the AGL technician did contact you by phone and was unsuccessful in reaching you to gain access. We apologize for any inconvenience... read more
I was disconnected today. I did have a past due but I intended to pay both bills with my next paycheck. I never received a call or email and my bill says after such date pay this. I was paying this and this is such a smack in the face as people go through hard time but Scana doesnt see that and cuts you off without warning. NO DISCONNECT NOTICE! I will be changing services or will go all electric.
Business response:
We are sorry to hear your services were disconnected and show the services will be restored today. We confirmed that notices were mailed and a courtesy call was placed prior to the service being disconnected. To avoid disconnects, we allow you to set payment extensions on your account by phone or online through MyAccount if you need more time to pay. We will be glad to review your account in more detail. Please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
On September 6, 2023, Scana Energy disconnected my gas over a 26-day past due bill, even though the next bill wasn't due until September 11.I have called Scana, and the supervisor claimed that anytime a gas bill is past due, you can be disconnected." When I told them I have 45 days in Georgia, the supervisor said it is 45 days from when the gas was used. A lie.Additionally, Scana never notified me by mail, phone, or e-mail that my service would be disconnected 15 days before the disconnection date as legally required. The su... read more
They turned my service off for missing a $52 bill. Totally my fault and own that but I have been a customer for over four years. They then are now charging a $75 reconnection fee which is more than I even owed initially. They wont work with you at all and not helpful at all. It's just bad customer relations in general. They ****.
Business response:
Thank you for being a loyal customer and we are sorry to hear you were disconnected. Your account shows we left a voicemail message and notices were sent about the account being past due. The reconnect fee is a charge for the *********** Light technician to restore your service, and to check and relight your gas appliances. The reconnect charge is being billed to you on your next bill. If we can review your account in more detail, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and S... read more
Frequently asked questions about Scana Energy
How is Scana Energy rated?
Scana Energy has a 1.5 star rating with 20 reviews.
When is Scana Energy open?
Scana Energy is open now. It will close at 10:00 p.m.
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