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Sam's Club
- Consumer Goods
- Mobile, AL
About this business
Visit your Mobile Sam's Club Pharmacy. Enjoy exceptional values on medications, both prescription and over the counter, or get expert advice from a pharmacist.
Location details
601 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I would not trust them at all with online orders OR RETURNS FOR ONLINE ORDERS (at least in the current state with the pandemic). If you make an online order you should expect that it will be late (or lost) and you will not be able to return it easily. All I want to do is return my item to the store in accordance with their return policy- but the store can't find the order because evidently something is still messed up on the back end. tl;dr: Sam's Club lost my order, I'm unable to cancel it, it mysteriously showed up with th... read more
Business response:
Hi Dakota, We are very sorry about your order. The supplier was not able to ship it out. You have not been charged and we cancelled the order so that there would be no issues with a pending authorization. We are truly apologetic about this. Sam's Club Member Services
Online ordering is a scam. I placed an order online for an item ($281) and was charged immediately. Item was due to arrive in 5-7 business days. I called 10 business days later and was told I would be contacted within 5 business days by the "back office". I called back again and was connected with the item vendor who confirmed Sam's never even placed the order with them. It has now been one month since I ordered my item and more than two weeks since filing an incident with customer support and there is no item in process of ... read more
Business response:
Hi Logan, We apologize for the delay with your order. The supplier has been short staffed due to COVID-19 and it slowed down getting the orders out. I am happy to report that the Floating Oasis is delivering today. Sam's Club Member Services
Good luck calling customer service- no one can take care of anything without a supervisor- who they say is always busy. We ordered a tv costing almost $4k and that alone was a headache. Then they never credited our charge card for over $300 that they said they would because the prices dropped the next day. My husband has been on hold now for an hour and still can't speak to a supervisor. Customer service is sorely lacking and we will likely cancel our plus membership.
Business response:
Hi Angela, The adjustment was processed on 6/19/20. However it did not process correctly. I have submitted this to our engineers so that you will receive the refund. Please all 5 days to process. So sorry about this. Sam's Club Member Services
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,878 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 8:00 p.m.
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