Sam's Club

Danny V 

on BBB

5 years ago

Should have learned lesson first time I ordered on-line from Sam's Club. They did not deliver as promised. Thought I would give them a second chance. Placed an order on-line again. Received and email that it had shipped. I then got an email that it was delivered and signed for. The problem was that it was delivered to an address in New York, but I live in Missouri. Contacted customer service several times and all I got was a run around. They have no idea if or when I will get my order. DO NOT order anything from Sam's Cub on... read more

Rania E 

on BBB

5 years ago

I recently bought on 7/6/20 a $961.93 Laptop computer from Sam's Club online. In the selling ad, they were offering a 2-year extended care pack warranty From HP. I registered my product at HP which was a Joke. Then looked at my warranty coverage and it showed no extended 2-year care pack. After talking 2 times to Hp CS reps via chat they wanted me to send them my Proof of Purchase receipt in an attachment, send it to them Via a revert us email???!! I tried forwarding to their email and also did it as a reply. Within minutes ... read more

Richard B 

on BBB

5 years ago

Using the Same club app, I placed an order for pickup. When I went to payI got the message" Sorry something went wrong, please try again later. Error code 521." And the app went back to the check-out screen. I tried to checkout again and it said " your cart is empty let's go shopping" I re-entered my order, paid with no problem and got a confirmation email. When I arrived at the store they said I had two orders. Checked my bank account and had been charged an extra $540.00. The girl at pickup said she didn't know what to do ... read more

Ronald L 

on BBB

5 years ago

Horrible Customer Service - Cancelled Membership! I have been purchasing expensive 6V Duracell batteries from this location in Surprise, AZ for many years for my remote off grid desert home. These batteries are for my solar system. I have spent tens of thousands of dollars with this location (many other products as well). I have never initiated a return with them. A month ago I purchased a battery for a fifth wheel RV. Immediately the battery failed and would not charge more than 10V. I checked the battery and it did not hav... read more

Asgh M 

on BBB

5 years ago

I ordered two Laptop computers on May 17,2020 online. I received the items on May 21, 2020. I only opened one of the laptop the screen image wasn't good. So I returned both of the laptop on May 25,2020 through FedEx. I received an email the same day and my refund of $0 has been issued. I contacted the customer service and they assured me that as soon as the package is received at their facility the correct amount would be issued. The laptops have been received at Sam's Club facility On June 10, 2020. I have not received a re... read more

Tatyana R 

on BBB

5 years ago

Om May 19th I ordered Laminate Flooring 2pack and 66pack. I got 2pack first, but it was damaged. I checked their website if I can reorder it so I will have enough laminate to cover my rooms. But the item was out of stock. I called to Sams Customer Service, and they scheduled FedEx pickup for 2pk for return and 66pk were cancelled because it will not be enough. So on June 1st my order was cancelled, but on June 2nd I was charged full amount. Today is July 16th and I still din't get my refund for both items. I'm contacting Sam... read more

Casey F 

on BBB

5 years ago

I would not waste time placing orders online with Sam's club. I placed an order with three items. I received two of the three and then waited two days after the expected delivery date of the missing item. I then contacted Sams support via online chat. That is when they informed me that Sam held the third item to verify my address. Even though they sent the other two items just fine. I never received an email from Sam's or any form of communication to verify my address so my third item could ship. So I have received no contac... read more

Chad C 

on BBB

5 years ago

"What i ordered was supposed to be delivered in about 2 and 1/2 weeks guaranteed. That didn't happen finally got it a month later.I called customer service at least 1/2 dozen times to try and cancel order one person said i could then called back few days later and they said it wasn't cancelled that i couldn't cancel because it was in process. which was a lie because it was 2 weeks later that i finally received it. Your customer service sucks." This is the review i sent to sams club and they said they couldn't accept it becau... read more

Lukas R 

on BBB

5 years ago

I visited the Williamstown Sams Club today to try on a ring sizer at the jewelry section of the store. There are no other jewelers within my area to try on a ring sizer and that was my last resort since I was looking to buy a ring. The associate at the club refused to let me try on the ring, citing the pandemic. However you can still purchase jewelry from Sam's Club which makes absolutely no sense because why would you buy jewelry if you cant even try on a ring sizer to figure out the size you need to buy. Also why can't the... read more