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Salon Santa Cruz
- Hair Salons
- New York, NY
About this business
Specialties: Salon Santa Cruz is New York's 5th Avenue's best kept secret. With a fashionable 5th Avenue address near the Flatiron District, and luxurious space complete with tin ceilings and turn of the century chandeliers, Salon Santa Cruz is the perfect setting for a sophisticated makeover, a stylish new cut, or a completely new look with hair extensions, straightening processes or hair color. Glamor, relaxation, style and talent, all set the stage for the NEW YOU! Established in 1986. The very first salon was opened in 1... read more
Location details
80 Madison Ave, Ste 2, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 6:30 p.m. | |
| Wed | 10:00 a.m. to 6:30 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very unprofessional! Run as far as you can!! I tried to go here last Thursday for a Brazilian Blowout and I also wanted a haircut so I asked for the price and they said they would give me a good deal on both but actually never gave me the price of the cut. Carlos made me wait AN HOUR AND A HALF without touching my hair, so I left. I decided to come back the next day since they promised me a "good deal" on a haircut. So I went, got my Brazilian blowout, and my cut and they charged me $400?? What??? Apparently Carlos is a "sen... read more
What an amazing salon – If you are interested in excellent hair care you must visit Salon Santa Cruz on Fifth Avenue between 28th and 29th Street. The salon is lovely and the customer service is excellent. I've had my hair done by a number of the stylist there and have consistently been please particularly since I have lots of hair that is very challenging to work with. They are trendy in their cuts and make the customer a priority. I highly recommend it. The owner, Santa Cruz, is a lovely lady works hard to ensure that her ... read more
very disappointing – I was really looking forward to this visit for several weeks prior to my appointment. I was getting a Brazilian Blow Out and was expecting great service based on the positive reviews. Instead, I received very subpar service. The entire atmosphere at the salon is EXTREMELY unprofessional. They gave me to a trainee who somehow managed not to wash my hair the right away. Rather than being pleasant, as hair washing at a salon usually is, it was painful because I felt like he was tangling and ripping my hair.... read more
Business response:
Sounds awful, we are very sorry that you had such an experience...we work hard on customer service and it seems we may have fallen short. If we could make it up, we would like to try. Thanks for your comment this won't ever happen again. Santa Cruz
HOUSE OF HORROR AT SALON SANTA CRUZ – horrific experience, beware all !!! i got a promotion from the website for Keratin Blowout. once i left the salon my hair looked good only until next morning. i woke up and started crying as my hair was a real mop. Obviously they are not using what they advertize, my hair got killed with formaldehide, when i called next day and asked if this can be fixed they lie to me first giving me approintment and then calling and cancelling it stating that there is noting they can do for me further.... read more
Business response:
The House of Horror is a term we use happily around Halloween but to be called a house of Horror at any other time is pretty scary....we are extremely offended but more importantly sorry that anyone would express such a feeling about their service. The truth is that if this was a house of horror we would not have lasted a week in this town let alone 20 plus years. We stand by our products and service and understand that anyone can have a bad day including us.
Disappointing Experience – My first visit was for a cut almost two years ago and I was very happy with that service. I had been to the salon before for a touch-up and was happy w/ it. This time around, a new stylist, maybe his name was Carlos, attended to me and the experience was unpleasant. The assistant, Jeffrey was very nice and attentive. I'm pretty sure the relaxer that was available to me last time was not available this time around, but proceeded anyway. I was left w/ a relaxer burn, despite being prepped beforehand.... read more
Business response:
Wow...I had no idea your experience was so unpleasant. We stand by pour work and I, as the owner, need to know if someone is not happy...I hope you give a call so that we review what happened and take the care, that we are known for, to fix the problem. SC.
Santa Cruz salon recognizes a talented NEW stylist – Today was the day that I felt good not only on the outside but on the inside. Having a great cut makes you strut proudly..doesn't it? I was in serious need of a haircut but being out of work made this costly expense hard to manage except for today all thanks to a new and talented hairstylist named Jackie who is in training at the salon. With a bit of supervision from the owner herself I was very confident that my haircut would look like what I wanted and asked for. Thanks ... read more
Business response:
Thanks for that....we are happy to serve.
I LOVED my Hair!!!!!!! – I wish i could give them TEN stars!!!! i have been going to the same hairdresser for 6 years and was skeptical about going to someone new especially for something as complex as a brazillian blow out. But boy was i ever so wrong! i wish i knew about this place sooner!! I came out of there feeling so content and happy with my new hair! They were so courteous and answered all my question and concerns about this new procedure that i was so nervous in getting. If you ever go there, ask for Karlo, i was th... read more
Very good – Great and lovely food
AMAZING! A TRUE DELIGHT IN HAIRSTYLING! – I truly enjoy coming in each & every time, I can't wait for my hair to grow in so I can come in for my hair appointments! I always look forward to the delightfully friendly, as well as knowledgable staff. Since my first visit I have liked coming here & continue to do so with sheer pleasure & delight. I walk out feeling happy, ultra satisfied with my hair styling & looking forward to the next time I can return! Santa is a genius, and an amazing person!!!
Frequently asked questions about Salon Santa Cruz
How is Salon Santa Cruz rated?
Salon Santa Cruz has a 3 star rating with 109 reviews.
When is Salon Santa Cruz open?
Salon Santa Cruz is closed now. It will open tomorrow at 10:00 a.m.
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