This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ruth's Chris Steak House
- Steakhouses
- Greenville, SC
About this business
Ruth's Chris Steak House specializes in serving aged USDA Prime steaks, broiled in a trademark 1800-degree oven and served on a plate heated to 500 degrees to ensure the steak stays "sizzling" hot. To experience fine dining at its best ... Just follow the sizzle to the nearest Ruth's Chris Steak House.
Location details
851 Congaree Rd Ste A, Crowne Plaza Hotel, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 4:00 p.m. to 11:00 p.m. | |
| Sun | 4:00 p.m. to 10:00 p.m. |
Expected to be "Wowed" based upon the prices charged - was not, plus they do not honor the Corporate offer of the free dinner for graduates - seems somewhat deceptive.
Business response:
Thank you for your candid feedback, K.G. Our goal is most certainly to "WOW" each and every guest with our highest standards for food, service and gracious hospitality, so I am very disappointed to hear that we fell short during your recent dining experience, especially when you were celebrating such a an important milestone. As far as the corporate "graduation offer", while we are not officially participating at this particular franchise restaurant, we should most definitely be honoring that promotion upon request. I sincer... read more
We ate there last night. Mallory was our sever and was Great. The food was good, but not what I was expecting. I had heard it was melt in your mouth steaks. While the steaks were good, it wasn't the melt and your mouth experience I was expecting. The sides had a lot to be desired.
Business response:
While I'm glad you were impressed with our service and food overall, I'm sorry if your orders left you with something to be desired, Annette. So that I may share your feedback with our culinary team and ensure that your experience is not repeated, would you mind letting me know which steaks and sides you ordered? Thank you for taking the time to share your concerns, I do hope you'll give us a second chance to make a great impression. - Kirk Watkins, GM
Very good chicken was great mashed potatoes mmmmmm
Business response:
Glad to hear you enjoyed the chicken and mashed potatoes, Gwen. I'm sorry to see that you only had a 3-star experience, though. If you have any feedback regarding what we can to do improve and make our restaurant five-star worthy, I'm all ears! Hope to welcome you back again soon. All the best, Kirk Watkins, General Manager
Awesome food, drinks, and staff!!! Love this place!
Our 1st trip to Ruth's was a birthday dinner,I have no complaints about the service at all,maybe a little over the top,but at least we were not ignored.Food was good,but not out of this world.I had the Cowboy,cook just as order.I think Ruth's could use new steak knifes.We did not care for the back room,just did not feel comfortable.We also feel the pricing was high.I will try again someday and will ask for different sitting.Everyone was very friendly and kind.
Business response:
Thank you for your candor, Kenny. I really appreciate your feedback about the steak knives, seating and service. We are always looking for ways to improve, and guest reviews like yours help us do just that. With that said, I do hope that you'll give us the opportunity to welcome you back again, so that we can show you a true 5 star dining experience. All the best, Kirk Watkins, General Manager
I have to say, for my first Ruth's experience in Greenville, I was not very impressed. The service was great, no complaints. The food however, for the price, was SOOO not worth it. For $37 - $42 an entree, when I take a bite I want to say "WOW, that's amazing", not "Hmm, it's OK." To be a well known steak house, their signature item, STEAK, was the least enjoyable part of the meal. The sides were very tasty, but I don't go to a steak house for sides.
Business response:
Thank you for your candid feedback, Jeffrey. While I'm glad to hear the level of service you experienced was top notch, I'm concerned and disappointed that your steak fell short of our highest brand standards. As you suggested, we are known for our steaks, and take pride in serving only the finest quality product, including USDA Prime beef, so this is an especially tough pill to swallow. So that we may continue to improve, I would love the opportunity to speak with you personally and understand the specific issue(s) with you... read more
Awesomeness at it's best! #illNightz!
Business response:
Thanks so much for the kind words. We look forward to welcoming you back again soon! Cheers, Kirk Watkins, General Manager
Best steak I have ever put in my mouth! Our server was Tori and she was fantastic. We will definitely go back:)
Business response:
Wow, what a compliment, Karen! We'll be sure to let Tori know how much you enjoyed your service! Thanks so much! Kirk Watkins, General Manager
Brian was our server, and his timing was always perfect. We felt like he was there just for us. Very personable and friendly. The food was great, and it has quickly become a favorite place to go.
Business response:
So happy to hear that you had such a lovely dinner with Brian as your server, James! We'll be sure to pass along your compliments. Come back again soon! All the bes,t Kirk Watkins, General Manager
Frequently asked questions about Ruth's Chris Steak House
How is Ruth's Chris Steak House rated?
Ruth's Chris Steak House has a 4.3 star rating with 1,318 reviews.
When is Ruth's Chris Steak House open?
Ruth's Chris Steak House is closed now. It will open at 4:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com