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Ruth's Chris Steak House
- Steakhouses
- Greenville, SC
About this business
Ruth's Chris Steak House specializes in serving aged USDA Prime steaks, broiled in a trademark 1800-degree oven and served on a plate heated to 500 degrees to ensure the steak stays "sizzling" hot. To experience fine dining at its best ... Just follow the sizzle to the nearest Ruth's Chris Steak House.
Location details
851 Congaree Rd Ste A, Crowne Plaza Hotel, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 4:00 p.m. to 11:00 p.m. | |
| Sun | 4:00 p.m. to 10:00 p.m. |
We’ve eaten our Christmas get together dinner at Ruth’s Chris the last eight years. This one was slightly forgetable. One steak was ordered medium well and came out basically medium rare on 1/2 of the steak. The mashed potatoes were tasty but on the cold side. We went through half the meal before our drinks/tea were refilled. Even with the less than acceptable experience, this year, we will probably go back next Christmas.
Business response:
Thank you for leaving this honest feedback, Steven. Next time, do not hesitate to let your server know if something is not quite to your liking and we would be happy to fix it for you. Because this is not the kind of experience you should expect when you are here, I encourage you contact me directly at (864) 248-1700 so I can do what I ccan to make things right and ensure your next meal with us lives up to your expectations! I hope to hear from you. -Megan Cromwell, General Manager
Excellent service, positive atmosphere, and stupendous servers! I appreciate the Ruth Chris staff for making my mom feel special on her birthday. Totally worth the money for the experience you get 😊❤️
Business response:
Thank you for the incredible feedback, Stephanie! It was a delight having you all here for your mother's birthday celebration. We hope you will keep us in mind for special occasions to come! -Megan Cromwell, General Manager
My husband and I was very disappointed the way our steaks was prepared. The had a burnt outer crispy coating like you burn from an outdoor grill. I asked the waiter why were they like that and he said they were cooked over a 1000 degree grill or oven and I was wondering whose fault was that. With the name Ruth Chris the could do better. The salad was whimpeyinstead of freshly and the taste proved the point. The servers was friendly and seemed they were sorry for the Experience. I guess I got that off my bucket list and talki... read more
Business response:
Thank you for taking the time to share your candid feedback, Rhoda. What you describe clearly falls short of our highest brand standards (and the level of dining experience celebrated by others you know). I'm so very sorry you didn't catch us at our very best, but I do hope you'll consider giving us a second chance to make a great impression. Should you wish to discuss your concerns in greater detail, please don't hesitate to give me a call at your convenience, 864.248.1700. -Megan Cromwell, General Manager
We joined friends for Thanksgiving dinner and it was a very poor experience. Three of us ordered the traditional Thanksgiving dinner and it was not tasty and it arrived to our table cold. The dressing was mushy and was flavorless. The fourth person ordered steak and it was not cooked to order and his potatoes arrived almost at the end of his meal. The cost of the meal did not fit the experience. I will not return.
Business response:
Your impression of your Thanksgiving meal is deeply disappointing, and I'm very sorry we failed to live up to your expectations for a celebratory holiday meal. So that I may personally apologize and do what it takes to ensure you give us a second chance to make a great impression, I do hope you'll consider giving me a call at your earliest convenience, (864) 248-1700. -Megan Cromwell, General Manager
I had the ribeye which was the most delicious steak that I’ve ever had! My baked potato was huge and the bread was freshly baked. My husband had the thanksgiving dinner and it was fabulous as well. We’ll be back!
Business response:
Best you've ever had -- that's awesome, Stacey! It was our pleasure to serve up a Thanksgiving meal for you and your husband, and we can't wait to have both of you back again. -Megan Cromwell, General Manager
Went for Thanksgiving dinner with friends - not a particularly good experience. The three traditional Thanksgiving meals came out cold except for the sweet potato casserole. The turkey and dressing were not ANYTHING like you would serve at home. French fries with the steak order were late in coming out (went to wrong table) and were mediocre -- all for $140+ (For 2 people)! Don't mind paying the price if it's worth it and this definitely was not worth it. WIll not return. Very disappointed.
Business response:
Thank you for taking the time to reach out, Betty Lou. Whether you came to enjoy a traditional Thanksgiving feast or were looking forward to a sizzling steak, one thing is for certain, your meals should have been served hot and cooked to perfection. I'm sorry we fell short of your expectations and our highest brand standards on this recent visit to our restaurant. So that I may personally apologize and do what I can to make things right, I do hope you'll consider giving me a call at your earliest convenience, 864.248.1700. -... read more
The food and service was perfect! David was our waiter and I’ll be requesting him next time we go.
Business response:
Thank you for taking the time to reach out, Alicia! I'm sorry to hear your recent dining experience at our restaurant fell short of your expectations. Should you wish to discuss your concerns in greater detail, please don't hesitate to reach out to me directly, (864) 248-1700. -Megan Cromwell, General Manager
Best place to have a special meal! Awesome experience!
Business response:
Glad to hear you had a wonderful time, Debbie! Come back and see us again soon. -Megan Cromwell, General Manager
Frequently asked questions about Ruth's Chris Steak House
How is Ruth's Chris Steak House rated?
Ruth's Chris Steak House has a 4.3 star rating with 1,315 reviews.
When is Ruth's Chris Steak House open?
Ruth's Chris Steak House is closed now. It will open at 4:00 p.m.
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