Routes Car Rental Atlanta

Michael T 

on BBB

2 years ago

This is the absolute worse car rental company ever. The representatives lie to the customers and have them sitting around. I booked my reservation through Expedia on 8/30/2022. My card was charged immediately $53. When I got to Routes on 8/30/2022 at 10:30om, a young lady (with a Jamaican accent, and a black gentleman were going back and for about a mid-sized car. Even after I presented them with the Itinerary # that was given to me by Expedia, Routes refused to rent me the mid-sized car that I had booked and reserved and st... read more

Cary W 

on BBB

3 years ago

**************** are two words that this company doesn't believe in. What it does believe in is giving out a car to a customer that was filthy, needed paint and body work, and barely had a half tank of gas in it. They also don't bother to tell you that their shuttle doesn't pick up at the airport at the area that is designated for off site car rental company shuttles to pick up at. All they did was supply me with a phone number to call upon arrival. When I called I tried to explain to the very rude person that answered the p... read more

Mark A 

on BBB

3 years ago

Terrible company to deal with. I attempted to rent a vehicle in ATL and they requested all of my insurance paperwork (who travels with insurance policy numbers). They also needed round trip ticket confirmation (two one way tickets wouldn't be sufficient). One hour after I booked the trip they told me that I could apply through expedia for a refund. They neglected to tell me that the main office would not ***** said refund. When I tried to come back and get the rental the following day they told me that I was a "no show" and ... read more

Dyan L 

on BBB

3 years ago

This company is horrible. They require a $500 deposit which is not mentioned upon booking. They will only take a credit card for deposit. The counter assures the consumer the deposit is automatic, Upon returning the car rental, however, it is not. Upon handing over the rental car keys, the company representative reassures you deposit refund is forthcoming within 1-3 business days. (No transaction is ever reapplied). When attempting to contact the company you are referred to hit number (4) which never answers. Upon attempting... read more

Dawn P 

on BBB

3 years ago

Stay FAR away from this business...the are not BBB accredited for a reason! Normally book all of my cars through Priceline and had to pay in full for this rental. When I arrived back in Nov 2021 due to our car being out of service, we were told that they do not rent to LOCAL people. I explained that I already paid in full and that it was not notated on the rental but they said they had to cancel it. I left upset and went to airport to rent from ***** On 1/24/22, almost two months later, I received a $104 charge for lack of c... read more