Routes Car Rental Atlanta

Edward W 

on BBB

2 months ago

DO NOT USE THEM. Paid in full online using my bank card which also is a Mastercard that I booked the rental. They refused to use the card and said I needed a major credit card. If not, I couldn't rent from them. I had to have my gf send over a copy of her card and ID to satisfy the $500 deductible which could have used my card. Since I used my gf card, they charged me an additional $125 to add her as a driver. Now she was in ** and I was renting in **. After 3 hours of waiting, I finally got a vehicle. I paid for a Nissian R... read more

Terrance M 

on BBB

2 months ago

My wife rented a car from routes car rental in ***************. When she showed her insurance policy they said since it didn't have rental car on the policy that she could not use it. This is not true, the rental car on the policy just shows you if you can get a car rental if your car is in the shop if you were in an accident. I called my insurance company ********, and they stated what I already knew. All you need is to show that you have comprehensive and collision on your policy. I've used it many states when I rent a car... read more

Borg S 

on BBB

7 months ago

************************. Deceptive advertising, deceptive rates, nonresidency requirements. This place is bullshite. How do they even exist. Please jyst go literally anywhere else. They will rob you before during and after. 

Matt A 

on BBB

8 months ago

Do not rent from this company in *****. Three families left to go back to the airport rather than rent here. We should have followed. Incredible wait times. Dont take ****. Insurance companies dont work this company. They charge a cleaning fee for sand at a beach location. Vans to their location off the airport run on their own time. Had to take a cab to get here after waiting for more than 20 minutes. Awful experience. 

Dawn P 

on BBB

8 months ago

Would give a zero if possible. Pricing changes due to multiple high priced add ons when you get to the counter for your rental. Must pay for their insurance unless your personal insurance has $1 million in coverage because their cars arent owned like most other rental agencies. Was told I would not be charged for out of state fees as only 2 of the 8 day rental. Charged for all 8. Would have gladly paid for the 2. Dont fall victim to quick return system. Make sure you review your receipt in its entirety. Unable to speak to an... read more

Margaret K 

on BBB

9 months ago

Customer Invoice ******************************** Car Rental in Atlanta, ** I was charged $243 in additional charges for my 5 day rental:83.59 for border crossing (should have been ***** + tax)142.39 for fuel, despite the fact that the car was returned full.I called immediately from the airport but there was no answer to the phone after 14 minutes. The phone number connects to a service that cannot help. Various email responses were not helpful. 

Samantha B 

on BBB

11 months ago

They are liars a scammers dont use them from the time they answer somewhere overseas the lies begin a they start taking money out of your account immediately scum bag trash especially when you do soldiers that way. 

Leah M 

on BBB

a year ago

The car has unlimited mileage. However, if the car leaves ******* the rental company charges an extra $34 a day and the mileage is no longer unlimited. This was not pointed out while booking the car. Nor was it discussed by the rental agent when we told him we were going to SC for my brothers wedding. I would never rent from here again. It added an extra $400 to the car rental. 

Joe A 

on BBB

a year ago

Will suprise you with additional charges appearing on your credit card, even after you have returned the vehicle and confirmed verbally that there aren't any additional charges.