Routes Car Rental Atlanta

Bonnie M 

on BBB

a year ago

We paid in advance, but when we arrived they tacked on an extra $20/day. Our bill increased by $280 + additional taxes.Never again! 

James L 

on BBB

a year ago

Do Not Rent from this rental car company because it is a scam. I rented a car for my son from Priceline he is over 25 with a valid GA driver's license. According to ********************** Car ********************** policy they accept all ** driver's license however when he got there they told him they don't accept GA driver's licenses due to issues they had before, which doesn't make sense to be in Atlanta ** but not accept GA driver's license. So my son was abandoned in *** for several hours until he decided to get a hotel ... read more

Alexander G 

on BBB

a year ago

There the worse rent a car company on earth! They keep lying to me, about giving me back my $350 deposit! DON'T RENT FROM THEM! I'LL NEVER DO IT AGAIN! 

Dawn A 

on BBB

a year ago

I reserved a car for 2 days in Atlanta through AARP-Expedia. When I arrived in Atlanta I called Routes for shuttle. The driver promptly arrived. He was very nice and helpful. We got to Routes car rental. There were 2 other people ahead of us that also had reservations. They had NO cars!! Clearly reservations mean nothing to these people. They said because there was some big military graduation and all the cars were taken. So I am not real clear on what the point of a reservation is. The van driver was so kind. He took us bac... read more

Akie M 

on BBB

a year ago

If I could give this company a negative zero I would. This has been the WORST car rental experience ever. I reserved a rental with this company online weeks prior to my travel. When I originally booked my reservation my confirmation stated that the cost of my rental would be $100.82. It never stated anything about any additional fees or deposits. When I arrived to pickup the rental I was told that I had to put down a $350 deposit as well as my total for the reservation is $162.00 instead of the $100.82 that was given to me w... read more

Karen N 

on BBB

a year ago

False advertising, bad customer service, very argumentative staff. I paid for a rental thru Expedia and when I arrived to get the car they told me that they do not rent to ******* residents and proceeded to disparage Expedia and Priceline and made it hard to reimburse me my money that I spent. I truly hope the company is restructured or closed because the policys and procedures are absolutely unacceptable . The consumer deserves better. 

Brigitte H 

on BBB

a year ago

A one is still too much!!!Lousy customer service, place is filthy, bathrooms not working. Three people just sitting around, the big black guy had an attitude.Never again!!! I rather pay some more money. 

Jennifer N 

on BBB

a year ago

This company is operated by third world country and if you dont stay on top of them about the release of ..$ 350 hold believe me they want even care to release the money :;;; and its sad 

Karl R 

on BBB

2 years ago

Religious discrimination! I dont have words to describe how this company and its representation has left my family and I feeling. They are not only unethical, unprofessional and horrible. Its an understatement of words to what we endured. I promise you seek, PLEASE seek other companies even if its a couple dollars more you will have spared yourself much more professionalism and satisfaction rather than dealing with this company. Their employees are not only illiterate to the lowest grade of education but also severely lack h... read more