Roto-Rooter Plumbing & Water Cleanup

Susan O 

on BBB

a year ago

I had terrible service today out in Medford. Someone came out to look at the problem and it was a pipe issue. There was flooding so that would have to be cleaned up too. Before your man left, he charged us **** dollars. Someone comes later on and cleans out the basement without fixing the problem. Here I am stuck with no water all day because no one fixed it. They just took the money and ran. I called all day trying to find out what was going on and i was left on hold many times. I finally got through much later in the day t... read more

Kim S 

on BBB

a year ago

Dont use this company. I wanted to have my sewer pipes cleaned. They said no problem as they can use either the septic system or go Thur the toilets. They arrived 2 1/2 hours late they dug up for access to septic to say they couldnt use it for access. To use the toilets said it would cost $700 to remove and when they came I told them my son would take them off. All of a sudden that became something they didnt offer and told me there is nothing they can do to clean out the pipes. Then they charged me $350 for digging out then... read more

jean c 

on BBB

a year ago

On Sunday July 23 my husband and I came home to a clogged septic line thanks to our children. My husband located the clog under the house by going into the crawlspace and unscrewing something on the septic pipe. He then used a snake but couldn't loosen the clog. So we called roto-rooter and the technician came out and ran his device from the septic tank to the house. We told him that the clog was under the house and that our system takes a 90 degree turn. I had my doubts that he could reach the clog and I was correct. Well h... read more

Aaliyah A 

on BBB

a year ago

My plumbing service for my dishwasher repair was great! They got straight to work and tested it to make sure it worked properly before they left. Would definitely recommend! 

Stacey J 

on BBB

a year ago

Unfortunately they do not have no stars as an option. I had a poor experience with water restoration. This was my first experience with having a clog which destroyed my finished basement. To say I was overwhelmed is an understatement. The lead person had no compassion was rude and confrontational. This was upsetting during an already traumatic time. I made a complaint that obviously was ignored asking no contact with the contract overseer since he called me at work and when I asked him a question he became hostile and hung u... read more

Kevin T 

on BBB

a year ago

I asked roto rooter in **************** to come look for To replacing my anode rod but there lead guy Named ****** said he didn't know how to change it so I called back to have another person come to fix it and he said because ****** came out and he couldnt he fix it we can't. What's The point of owning a business if you don't know how to do simple repairs. 

Tom I 

on BBB

a year ago

Three years ago we had a problem with our water heater in the kitchen. We had Roto-Rooter installed a new water heater and paid $1,600, which we thought was so expensive compared to other water heater in a bath room, which we paid $700 including a new water heater ($450) and labor ($250). Now on 07/08/2023, we noticed that hot water stopped coming out from the water heater in the kitchen and called Roto-Rooter about this problem. They sent technicians and found that the gas control valve is not working properly. They also sa... read more

Shawn F 

on BBB

a year ago

I just wanted to thank Roto-Rooter and Jim B****** in particular for always being supportive and helpful when issues arise. The last time I needed support and had guests arriving to my home within a few hours. Roto-rooter came out and fixed my issue and went above and beyond - some of the parts needed to complete the job failed due to wear and tear and Roto-rooter agreed to replace them free of a labor charge since they were already supporting another issue and the time to replace was nominal. While Roto-rooter may be more e... read more

Alexander M 

on BBB

a year ago

Customer service is terrible! They claim they provide service 24/7 but was unable to find any plumbers for the emergency call on saturday at 8:00 pm. Offering services on Sunday instead. The customer service rep was very rude. I would never recommend or use them myself again.