Roto-Rooter Plumbing & Water Cleanup

Daniel H 

on BBB

a year ago

a Rip Off. I contracted with Roto-Rooter to clean a clog. They did so well although their fee was very high. They found a collapsed main drain pipe via their camera. They quoted a price of $5,900 to replace a 10' piece of 70 yr old pipe. I Knew this bid was outrageously high so I got quotes from other reliably septic companies. One offered to do the job for $1,250. I thus avoided a rip-off. Roto-Rooter is preying on unsuspecting Seniors ! 

CMaria B 

on BBB

a year ago

Receiving any sort of communication from this company is a nightmare. They did repair the mainline, but I'm not really sure if I was scammed or not after reading so many poor reviews. I needed plumbing though, so what could I do. One of my biggest peeves is constantly having to call and find out when they would come do the repair, when the cement work was going to be done and now, I'm trying to find out when the final inspection is going to be performed. I just called them for the sixth or seventh time and received "it's not... read more

Lisa A 

on BBB

a year ago

Fast and professional and answered all my questions and concerns 

Teresa W 

on BBB

a year ago

They lit my water heater pilot and charged me $285.00. Never fixed the real problem. 

Kenn H 

on BBB

a year ago

We recently had flooding issues and because of our situation Roto-Rooter out of Cuyahoga Falls, Akron, Ohio was called. From the beginning they were professional on all levels from inspection to final outcome and everything in-between. The main inspection was done by Tim K******* and once the problem was diagnosed, an estimate was given and work began shortly after by a great crew headed by Kim and apprentice Mason. They began work shortly after 8:15a.m. and worked till 10:30 at night so we would not be inconvenienced any mo... read more

Peter G 

on BBB

a year ago

Deeply regret using Roto-Rooter in Livonia/Northville MI for a flooded basement 'restoration.' They respond quickly to get you on contract them everything - I mean EVERYTHING - goes rapidly downhill. I only saw my 'Project Manager' the day I signed the paperwork - he wouldn't even respond to phone calls thereafter. The restoration team always arrived late and on some days simply didn't show which is not good when you have 3 days to dry out a basement. I could list many, many issues that they simply ignored or would not respo... read more

James F 

on BBB

a year ago

I received excellent service and will always feel confident with their abilities to fix any problem I may have. The Service Technician Mike was excellent also. He took the time to answer every question that I had. Roto Rooter is fantastic! 

Michael S 

on BBB

a year ago

AVOID AT ALL COSTS! They gold plated many areas of the invoice, charging for services that were completely unnecessary. This resulted in thousands of dollars of services that were beyond the initial estimate. My insurance and a 3rd party estimator believed the charges should have been 1/3rd of the invoice amount. After an initial negotiation, they came down on their pricing slightly in an effort to settle without acknowledging over charging. Then, never communicated that I had X days to accept their offer even though they se... read more

Carrie and Robert R 

on BBB

a year ago

We called Roto Rooter at 7:43 for an emergency toilet issue. Our only toilet in the house had the mother of all clogs. We were told by dispatch that they had a two hour window between 8:15 and 10:15 and they would call when they were 15 minutes away. We gladly took it. But never saw anyone and never got a call. So at 10:11 we called dispatch back. Dispatch patched us through to the service person who was supposed to have called us. He lied and said he tried to call us but we didnt answer and he could cone out in the morning.... read more