Roto-Rooter Plumbing & Water Cleanup

Ralph W. 

on Yellow Pages

7 years ago

The technician was friendly, knowledgeable, and easy to work with. He explained the problem and how he would fix it. He let me know the exact cost up front. He got finished in a reasonable amount of time. The only real issue I have is that he said your company would call to schedule a look at the ceiling below to see if there was repair needed and I haven't heard back from you. 

Denton A. 

on Yellow Pages

7 years ago

We found out that we had a clogged main pipe from our local plumper and recommended calling you guys to help clean up the problem. Our tech Jose (sorry I didn't get his last name) drove all the way from Manass to Fredericksburg to do our job. He was very professional, and very willing to work with us. I was a little worried that with big companies you don't always get people that are willing to answer your questions they are just in and out. Not the case with Jose, he answered any questions we had about the process which mad... read more

Peter K. 

on Yellow Pages

7 years ago

Your Roto-Rooter serviceman, Henry Guevara, did an excellent job of clearing a 20-ft long outdoor drain pipe. The drain pipe was buried under a concrete patio, and was totally clogged with clay, sand, and tree roots. Henry was getting very discouraged at one point, but he persisted and finally the claw broke through to the outside world. He wore out the largest claw that was available on the truck and could have used a slightly large one if the manufacturer even makes them that large. Thanks, Henry! Thanks, Roto-Rooter! 

R D. 

on Yellow Pages

7 years ago

The service required was satisfactorily delivered. It's a bit pricey though for a 15-minute work. Hope the company considers a better rate for a quick change of the toilet fill valve and flapper. The mechanism which actually costs $10.90 in amazon was charged for $35 and labor was for $300. Good that I got a $40 coupon which actually surprised the repairman. Hard for not having a man in the house. On top of the cost concern, I had a bad experience with a customer specialist who is immensely discourteous. 

Clair W. 

on Yellow Pages

7 years ago

Chris arrived exactly when I was told to expect him, analyzed the situation immediately (sump pump inoperative),& completely solved the problem - including making that 3-4" of water in the basement disappear! I'm a fan! Also appreciated the supervisor's calls alerting me to Chris's eta & Myles Ganley's assessment regarding safety concerns. VERY PROFESSIONAL. Dazzling performance by all hands. 

Katie B. 

on Yellow Pages

7 years ago

Both times I called Roto rooter, they were available within 3 hours. the tech arrived on time. Fixed my faucet and toilet quickly. The phone customer service people are friendly too. 

Cecilia K. 

on Yellow Pages

7 years ago

The tech arrived well within the time window I was given. He was very professional and gave me good advice on how we'd fix the problems. Extremely satisfied with the service. 

Rob M. 

on Yellow Pages

7 years ago

Showed up outside the window of time I was given, luckily I was flexible on my end and still able to meet them. The Techition was very knowledgeable and did a great job I will definitely use them again. 

Martha E. 

on Yellow Pages

7 years ago

Tech #1566 was thorough! He showed us the damage roots were causing to the PVC pipe and explained everything to us. Very professional and knowledgable.