Rose Hills Memorial Park & Mortuary

amber l. 

on Birdeye

a year ago

It is really frustrating that during the process of waiting for marker to be made, company cannot put down anything so you can locate your love one in the mean time. For the past three and half months my family and I have struggled to find my mothers final resting place due to marker not being completed yet. I understand it take time for marker to be made. However, in the mean time there should be something placed on ground making it easier for families to find family members who are waiting for their marker to be made. It s... read more

amber l. 

on Birdeye

a year ago

It is really frustrating that during the process of waiting for marker to be made, company cannot put down anything so you can locate your love one in the mean time. For the past three and half months my family and I have struggled to find my mothers final resting place due to marker not being completed yet. I understand it take time for marker to be made. However, in the mean time there should be something placed on ground making it easier for families to find family members who are waiting for their marker to be made. It s... read more

Ronnett H. 

on Birdeye

2 years ago

They lost my mom’s tombstone and when I contacted them about it they said they’ll send a grounds worker to check and see if it sunk into the ground!! I gave them my email didn’t hear from them! What is going on with Rose Hills!? This is very bad business!! And where is her tombstone!!! Which we purchased in 2020!! Ronnett Holden sad and upset daughter!! 

Heidi C. 

on Birdeye

2 years ago

Kristy Tran has been a beautiful and helpful to our family during the passing of our sister. She made the burial arrangements and process easy to understand and worked very hard to complete each task in a timely manner. She was available to us any time of the day. I would recommend her to anyone in need of help. Her personality is friendly and warm. Our family was Blessed to have her to guide us through this difficult time. Heidi 

DeniseandJeanne 

on Birdeye

2 years ago

DAD’S GRAVE WAS MOVED. It looks like our loved one’s grave has been moved without our permission. Unfortunately, Rose Hills has no interest in working with us to resolve this issue, Lord knows we’ve tried. WE HAVE EVIDENCE!  Denise and Jeanne DeniseAndJeanne@gmail.com 

Marivic A. 

on Birdeye

3 years ago

If there is a zero rating, I would put a 0 star because that is what Rose Hills Mortuary deserves. People need to know the horrible service I have encountered. I am a hospice nurse and had to report a death for a patient that had bought a preplanned package with them. The number that you're supposed to call is an answering service and when I called I was put on a que as the 5th caller. after 2 hours, I was the 1st caller, with the message playing over and over again while on hold, i have other nurses and the family member ca... read more

Laurie M. 

on Birdeye

3 years ago

Thank you, Mary Li, Family Support Advisor for your supportive and caring advice and assistance. I appreciate your patience and kindness. You are definitely a great asset to Rose Hills!!! Thank you again, Laurie  

Rick A. 

on Birdeye

3 years ago

Not every apple in the cart can be red, shiny and delicious! This is an update for my current experience with the entity that is Rose Hills, and it has been a learning experience to say the least. The opening line makes reference to the fact that it is near impossible to have a uniform fruit, product or people in all circumstances and this became abundantly apparent today. While finalizing my mothers burial wishes, my wife and I were tended to by Rita Chapa, what a class act of a human being! She and Abraham Mendoza whom I... read more

Rick A. 

on Birdeye

3 years ago

Now I understand why so many people lament not being able to place zero stars on their reviews. My mother passed away yesterday in a state which she was visiting, that in itself can be emotionally devastating, now add to that scenario what unfolded after the fact, and it becomes traumatic!    Our family has been a Rose Hills customers for over 30 years and up to now had been fairly satisfied with their services, there may have been some minor hiccups along the way but they were due to simple miscommunication, not outright ap... read more