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Rooms To Go
- Mattresses
- Houston, TX
About this business
Location details
10000 Katy Fwy, Ste K, Houston, TX, 77055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This review is for the management team at the Memorial location in Houston Tx. Their customer service is horrendous. I'll start by saying that Sholeh, the store rep that assisted us with our purchases last week, was very helpful and nice. At the time of purchase, we were told that we would be responsible for pick up because we were purchasing the floor model...no problem. We were told that floor models could only be picked up on Mondays and were instructed to make arrangemen... Continue Reading
Two of the 4 pieces that I ordered were damaged. A third piece was missing headboard and footboard. Over $5K spent and most of the order is damaged or never was delivered. Getting the run around from Customer Service, Sales Reps, and delivery driver! First said they would send someone out to repair...like no, you never sent undamaged furniture in the first place. Next stop is Better Business Bureau. Over $5K for damaged furniture and missing pieces.
Don’t buy anything from Rooms To Go I bought a tv Stand it came with so many scratches like a second hand, they replaced and it was even worse, the third time the drivers came w three big boxes throw them in my living room and told me they don't assembly anything! What horrible customer care!
RecommendedThis week was the first time we've ever shopped Rooms to Go. We really didn't know what to expect but were thoroughly impressed with the selection and service. Christopher Blanco was our CSR and he was very knowledgeable and extremely helpful. He walked us through the showroom showing us various selections until we had made our choices. There was never any pressure. He listened to what our needs were and got us exactly what we needed. We could not have been happier.
come see me at Rooms To Go, at the Memorial location. we have awesome sales for the Memorial Day. just ask for Paul S. when you come in. looking foward to seeing everyone.
Purchased the extended warranty on my kid's furniture. We called today because the knobs fell off her dresser and they are refusing to honor their commitment even while it is still within the warranty period. On top of that, the phone rep was rude. I'll never shop with them again until they make it right. UPDATED: I've updated my review to 3 stars based on the customer service I've received online. While they stated the knobs are not covered by the warranty, they did the right thing and sent me replacement knobs for my daugh... read more
Business response:
Steven we would be happy to help any way that we can. Please email us your order number to TellUs@RoomsToGo.com. -Melissa
Business response:
Lisa please know this is not the experience we expect our customers to have, and we do care about our customers. Can you please email us your order number and the details on this shopping trip to TellUs@RoomsToGo.com? We would love to look into this further so we can address the issues in your post with this particular manager. -Melissa
Absolutely the worst Furniture Store Ever!!! Waiting for my call today to schedule my delivery. When I heard nothing I called in to check and they told me the sales person did not schedule it. So the furniture I ordered weeks ago is not being delivered until January. The sad thing is this is the second time this has happened. It happened the last set of furniture I ordered. I gave them a second chance, but I will never shop in this store again. Not only was the delivery a problem, the living room furniture had to be swapped ... read more
Business response:
Brandi we are disappointed to learn of the lack of service that you've received thus far, and would love to find out what went wrong. Can you please email us your order info and feedback to TellUs@RoomsToGo.com? -Melissa
Frequently asked questions about Rooms To Go
How is Rooms To Go rated?
Rooms To Go has a 4.7 star rating with 2,699 reviews.
When is Rooms To Go open?
Rooms To Go is open now. It will close at 9:00 p.m.
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