Ron Carter Ford

Precious B 

on BBB

7 months ago

Horrible customer service. I thought I had purchased 2022 ram truck. I was told everything went through. Come to find out the finance department lied. I was driving around in a truck with no contract that the bank they said approved it never did. So after having the truck for a month they never notified me of this. Instead they ran 12 hard inquiries on my credit. I did have excellent credit. No help from management. They ignored my existence. I returned the truck and they refuse to release the plates out of my name even thou... read more

Shadi e 

on BBB

a year ago

Tried to commit fraud. Dexter *****the manager attempted a bait and switch. Had to get Alvin police involved. The police sided with us. Do not do business with this ****** ******* 

Kristine Joy R 

on BBB

2 years ago

Poor/Rude customer service from their service department. My vehicle has been in their shop for almost 2 weeks and I was told that they’ve yet to work on my vehicle. I’m told that they will provide updates and yet I haven’t received any calls from them unless I call them first to reach out. I was told that my vehicle would be completed last week and now I am told it hasn’t started the service work and the tech is out on holiday. I’ve reached out to the service manager with no response, the sales manager with no response. The... read more

Stevie D 

on BBB

2 years ago

If I could give this place negative 5 stars I would. I bought my car from the sale guy Robert and I so excited they all seemed so nice. Then 2 weeks later my check engine light came on and when we called Robert about it all he kept saying was well you didn't purchase the extended warranty. So I went and had diagnostics ran on my car and it was 2 codes that showed up and it showed that the codes had been erased prior to me purchasing the car. I drove to the dealership hoping to get some kind of resolution. I honestly expected... read more

Bobbye C. 

on BBB

2 years ago

I've bought many cars from many dealerships but will never buy another from Ron Carter Alvin, TX. I recently bought a used 2019 Honda CRV with 23,000 miles. Drove it home and next day "Emissions System Error" light came on. Ron Carter Alvin told me to bring in and they would get it fixed. Two months later and many trips, phone calls, text messages and STILL NOT fixed. Now, noone will return my calls. NEVER will buy another car, new or used, from Ron Carter Alvin, TX. 

Allena Dione B 

on BBB

2 years ago

<p> I originally saw a car online at Ron Carter Chevrolet Buick GMC in Alvin at a price that was within my budget, so I went to the dealership with my older sibling to see it. Once I got there in additional $1500 in bogus fees were added to the transaction. Since the car was still within my budget I decided to proceed with the transaction. After wrapping things up with the sale rep. we met with Brian Perry in the finance department, who tried to manipulate us numerous times. Once he saw that I was younger, and it was my firs... read more

Jenn S. 

on BBB

4 years ago

If I could I would not give this place any stars!! We went in to buy a Ford truck and they didn't have the color I wanted so I told them I would go look elsewhere. After we left the manager texted me and said they could wrap the truck to change the color for me and gave me a quote. I agreed to the wrap and when I dropped it off they said it would take 4-5 days and I didn't get the truck back for 2 1/2 weeks. When I received the truck back they only did the outside of the truck and did not wrap the door jams or inside the bed... read more

Jere D 

on BBB

4 years ago

Total online scam. I spoke with a sale rep at least 2 days in one week. On 5/25/21 I spoke with a sale rep about 9:47am to verify that the truck I was looking at online was still on the lot and the trade in value for my truck was correct if the truck was as I described. I reminded them I would have to take vacation from work and drive 2 hrs round trip. Venessa assured me everything was good and she would be waiting. What actually happened when I showed up is they told me the truck I was coming to buy was just sold between th... read more

Alexus G 

on BBB

5 years ago

If I could give this place 0 stars! Brought my Jeep to Ron Carter in Alvin, in September, to fix an overheating problem. Was told that it would take 2-4 days to get it back, no problem. It ended up taking over a week and a half before I got my car back! On top of that, they found 6 more “problems” that needed fixing which they “fixed”, if it was covered in warranty. Also, “claimed” to have fixed my main problem and reason I took it in, over heating! Fast forward to 3 months later, my car is over heating AGAIN! Same exact pro... read more