Rockdale Family Practice Pc

Kathy S. 

on Yellow Pages

8 years ago

OMG! There haven't been one time that I've had an appointment at Rockdale Family practice that took over an hour to get back in the dr.room. this place over book people. My appt was at 2:30 it is now 3:19 and I'm still sitting in the waiting g area. Once checked in it only took them less than 3 mins to accept my Co pay. My husband tried to warn mm e several years ago but I keep coming back because of.convenience. There are 18 people in waiting area. Some saying they have been sitting since 2:00. This is RIDICULOUS!!!!! 

Candice R. 

on Yellow Pages

8 years ago

Tammy is horrible! If I could give this place 0 stars I would! She told my mother not to come back because her bill wasn't completely paid due to an car accident claim and then had the nerve to charge a no show fee. Tammy was very nasty with her. She did like the doctor Dr. Hoodboy but will never go back because of the rudeness of the staff. 

Buckeye L. 

on Yellow Pages

10 years ago

My husband and I scheduled new patient appointments on referral from a family member. We really don't know what the doctors are like because we didn't stick around that long. Every word out of their staff members mouths are rude. No one cared that we were canceling and leaving, it was as if it was expected. 

advocate2012 

on Yellow Pages

11 years ago

It's amazing that so many people are reporting the same rude behavior! What gives? Why isn't anyone doing anything about it? The best way to make changes in any business and to send a strong message is to stop doing business with this office until concrete changes are made. I came in two weeks ago after I stop gong for 2 years and the attitude is the same. I'm old fashion and I agree with my elders: "if it wasn't for the customers, patients etc.; they wouldn't have a job!!! 

gamimi 

on Yellow Pages

11 years ago

Huge disappointment! They never sent a bill to my sister in 2012, never collected co pay at time of visit, then sent her bill for multiple copays or whatever in march 2013. Bill was $270. She's on SS and has a tight budget , so she called and set up pay arrangement for $50/mo. Sent in first payment and was refused an appointment when she was VERY sick, because of $200 bal which was on an agreed upon arrangement! Dr Asser very nice, but do doctors know the way the business side is running??? They'll get there $, but will be c... read more

ajh1234 

on Yellow Pages

11 years ago

The worst at returning calls, I would not recommend using this practice due to my personal experiences with the practice as a whole as well as the billing department… this practice not only sends me a bogus invoice once, but they have sent it twice for a co-pay that I have already paid during the visit. Save yourself the troubles and go somewhere else… google is a better Dr then this place, and they don’t try to rip you off! 

diabetic217 

on Yellow Pages

11 years ago

I am Diabetic and on both meds and shots. My work recently changed their prescription provider and I found that they would not cover my meds until it was too late. When I called the office to try and get this resolved I was told that I would have to leave a message and they would get back to me. I did so and never heard back from them. I tried to call them back and was told that I could not speak to the Dr. or nurses as they were all in a meeting and that she would NOT interupt them. I explained to her that I had been out of... read more

jprice2323 

on Yellow Pages

11 years ago

Worse staff ever. Never say hello even if you do.Messages very seldom get returned. Dr Goyco is the best dr. There but not worth the stress of dealing with her rude non- friendly nurse. I changed Dr. ask for a dr. she didn't work with and still got her. I decided to go elsewhere. I could tell more but its just to frus