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RoadRunner Auto Transport
- Transportation Services
- Phoenix, AZ
About this business
Location details
4411 S 40th St #D-3, Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 9:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
My experience with RoadRunner Auto Transport Company: First of all they are the broker not the carrier - lie #1Communication was extremely poor Scheduled dates were pushed multiple times without notice **************** hold times were unacceptable (and often ended in disconnection)Texts and emails were ignored Dispatcher and driver were unreachable No accountability from the company I strongly advise others to stay away from RoadRunner Auto Transport. This company is unreliable, disorganized, and will seriously disrupt your ... read more
Business response:
Were sorry to hear about your experience and sincerely apologize for the inconvenience and lack of communication. RoadRunner Auto Transport operates as a broker, as clearly stated in our terms and conditions, and we work with a network of carriers to arrange shipments. We assigned a carrier for your transport, but unfortunately, they ran into unforeseen delays beyond our control. While we understand how frustrating delays and poor communication can be, it's important to note that all pickup and delivery dates are estimated, ... read more
Totally frustrated I shipped 4 cars (in two orders) the first two cars were picked up on time and delivered on time without incident. The 2nd two cars were picked up a day later than scheduled, then left in a motel parking lot on rt 26 in SC for three days until another driver arrived from ** to finish the delivery. During that time emails, text messages and phone calls to the salesman that took my orders remain unanswered. Gold Star delivery the actual carrier did answer the phone in broken English tried to help but I wasn'... read more
Business response:
Were very sorry to hear about your experience and appreciate you bringing it to our attention. While were glad the first two vehicles were delivered without issue, we understand how frustrating the delays with the second shipment were. The driver assigned to your transport experienced an unexpected health issue, which required him to stop and transfer the vehicles to another carrier for final delivery. During that time, communication fell short on our end, and we sincerely apologize for the lack of updates. This situation do... read more
Absolute garabge custoner servi e . pure shitake !!!!They DO NOT COMMUNICATE AT ALL after payment , I took a vaca day to be here for my delivery , when I hadnt heard from ANYONE I called the driver he said it would be sat and that someone should have called ??well they didnt and then there NEVER seems to be a next avalible rep because i waited over 20 min on several occassions. I made plans for my whole wkend based on the info given , i wasted all of the plans because roadrunner did not make or fllow through with thiers ...P... read more
Company in general, great communication and price. The negative: they sub out . I was given a 3 day transport time per RoadRunner, so I planned for that with work etc.... My vehicle has still not been delivered on day 5 with an update email for another 2 days. 980 miles and 15 hour drive taking a week ?
They promised to pick up my vehicle in 3 days. They said they wouldn't charge my card until the vehicle was picked up. They stopped returning my calls. I left 4 messages in two days. I called the phone number on their website several times. The website said they were open from 8:00 am to 10:00 pm; however, the recording said they were closed, or the hold music came on but the call was disconnected after a few minutes. They charged my card for a service I never received. STAY AWAY FROM THIS COMPANY!! THEY WILL TAKE YOUR MONEY... read more
Business response:
We're very sorry for any miscommunication and for the frustration caused by the lack of responsiveness throughout your experience, especially as a repeat customer. We want to clarify that we only charge the card on file once a carrier is confirmed, and in your case, a carrier was confirmed on 4/24. While we do our best to meet customer expectations, all pickup and delivery dates are estimates and not guaranteed, as carriers can encounter delays due to factors beyond our control. That said, we truly regret the inconvenience a... read more
I wish I read the reviews on this site before depending on Road Runner to transport my SUV. 2 days and no pick up or even an explanation as to why or when they might be coming. I made the reservation 45 days ago and called a week before to be sure they would be reliable. I was assured they would have it picked up.
Business response:
Thank you for your feedback. We're very sorry to hear about your experience and truly understand how frustrating this must have been. While all pickup and delivery dates are estimated due to the nature of auto transport, we apologize for the lack of communication and any inconvenience this caused. Your concerns are valid, and we appreciate you bringing this to our attention so we can work to improve moving forward.
Horrible customer service with terrible attitude. Hung up on my face. The **** name was **** *****. Should be terminated.
Business response:
We're very sorry to hear about your experience and sincerely apologize for the way you were treated. This is not the level of service we strive to provide, and your feedback is being taken seriously. We are addressing this internally to ensure it does not happen again. Thank you for bringing this to our attention.
STAY AWAY- Misleading. Their sales rep ***** told me car would get picked up in two days guaranteed. 9-11am, 11-2, or 3-5.(one of those slots) its 9 days later and my vehicle was never picked up. My rate from ******* to ****** was $760- great price right? Was never real. It took me 4 days and talking to others in the space to realize the ongoing rate was $1000+. I had to proactively call them to increase my bid to 1k, one day later the job is booked ( This is 6 days in) two days go by & cancellation. next day another company... read more
Business response:
We sincerely apologize for the frustrating experience and the confusion caused by the initial information you received. Its never our intention to mislead customers, and we understand how disappointing it must have been to experience delays. While we strive to provide accurate pickup estimates, availability can shift quickly depending on market demand and carrier availability. Were sorry that this was not clearly communicated upfront. We appreciate you acknowledging the efforts of our dispatch team, and well be using your fe... read more
They charged me $2200 for shipping my car from dealership to Home. They kept canceling pickup over and over again, I called to ask for a discount due to the delay and they said pickup times and date are not guaranteed. I don't recommend this company, would NOT use them again
Business response:
We apologize for the frustration caused by the delays in your vehicle pickup. As stated in the terms of the agreement you signed, all dates and times are estimates, as carriers can encounter unforeseen delays beyond our control. We understand how inconvenient this can be and regret that we were unable to meet your expectations. While we strive to provide the best possible service, unexpected scheduling challenges can sometimes occur. We appreciate your feedback and will continue working to improve the customer experience.
Frequently asked questions about RoadRunner Auto Transport
How is RoadRunner Auto Transport rated?
RoadRunner Auto Transport has a 4.4 star rating with 2,343 reviews.
When is RoadRunner Auto Transport open?
RoadRunner Auto Transport is open now. It will close at 9:00 p.m.
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