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RoadRunner Auto Transport
- Transportation Services
- Phoenix, AZ
About this business
This business offers auto transportation services.
Location details
4411 S 40th St #D-3, Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 9:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
Days before my scheduled pick up, the company contacts me saying that the date for pick up would have to change as well as there would be an additional $150 charge. I asked why are they changing the agreed upon date and charge and they told me that its because of the driver.Ive used their services before but never had any issues like this so close to the pick up date. Never again!
Business response:
We sincerely apologize for the inconvenience you experienced. Please note that all pickup and delivery dates are estimated and not guaranteed, as carrier schedules can change due to factors beyond our control. Regarding the rate adjustment, there are times when a surge in demand around a customer's preferred shipment dates can lead to limited carrier availability. In such cases, we may present an optional rate increase to help secure a carrier within your desired timeframe. Customers are always free to decline the adjustment... read more
Scam artists. Do not use. The website charges a ******** amount to book which will be more than half the price the driver asks on delivery. Complete liars. Do not use!!!!
Business response:
We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find the booking based on the limited information provided. If you could please provide more details regarding the booking, such as the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.
Worst service I have ever used. They draw you in with a low quote and then when your car is 'ready', they tell you that no one is taking the car at the price they originally quoted so they bump your price up by $200. **************** is horrible, manager was rude, routinely make you wait for 20+ minutes to talk to someone, and will even disconnect your call. Totally regret using this company. I'm just glad I got my car so I never have to talk to this company or deal with them ever again.
Business response:
Thank you for your feedback, and were truly sorry to hear about your experience. We understand how frustrating it can be when things dont go as expected. Regarding the rate adjustment, there are times when a surge in demand around your desired shipment dates can result in limited carrier availability. In such cases, we may offer an optional rate increase to help accommodate your preferred timeframe and avoid any further delays. Customers are always free to wait for a carrier at the original price or cancel at no cost. We reg... read more
This company are liars. They lie to clients and tell them they have a carrier and meanwhile their cars are the lowest on the national load board and they bait and switch clients. They hide behind a big name. They are the worst.
Business response:
We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find the booking based on the limited information provided. If you could please provide more details regarding the booking, such as the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.
If youre okay with flexibility, this company might work for you but be aware of what that means. My experience was frustrating from the start. The car was picked up a day late and delivered a day late. The first ******** phone number I was given was incorrect, and there was no way to contact anyone after 5:00 PM. This caused a lot of unnecessary stress when the driver failed to show up on the scheduled pickup date.When I finally reached someone at 10:00 AM the next day, I was told that pickup dates are only estimates. Howeve... read more
Business response:
Were sorry to hear that your experience didnt meet expectations. As outlined in our terms of agreement, all pickup and delivery dates are estimates as unforeseen delays can occur in transit or during prior shipments. The automated message you referenced is intended to notify customers that the carrier will typically reach out with a few hours notice. It is not a guarantee of exact timing. Regarding the rate adjustment, there are times when a surge in demand around a customers desired shipment dates can lead to limited carrie... read more
My experience with RoadRunner Auto Transport Company: First of all they are the broker not the carrier - lie #1Communication was extremely poor Scheduled dates were pushed multiple times without notice **************** hold times were unacceptable (and often ended in disconnection)Texts and emails were ignored Dispatcher and driver were unreachable No accountability from the company I strongly advise others to stay away from RoadRunner Auto Transport. This company is unreliable, disorganized, and will seriously disrupt your ... read more
Business response:
Were sorry to hear about your experience and sincerely apologize for the inconvenience and lack of communication. RoadRunner Auto Transport operates as a broker, as clearly stated in our terms and conditions, and we work with a network of carriers to arrange shipments. We assigned a carrier for your transport, but unfortunately, they ran into unforeseen delays beyond our control. While we understand how frustrating delays and poor communication can be, it's important to note that all pickup and delivery dates are estimated, ... read more
Totally frustrated I shipped 4 cars (in two orders) the first two cars were picked up on time and delivered on time without incident. The 2nd two cars were picked up a day later than scheduled, then left in a motel parking lot on rt 26 in SC for three days until another driver arrived from ** to finish the delivery. During that time emails, text messages and phone calls to the salesman that took my orders remain unanswered. Gold Star delivery the actual carrier did answer the phone in broken English tried to help but I wasn'... read more
Business response:
Were very sorry to hear about your experience and appreciate you bringing it to our attention. While were glad the first two vehicles were delivered without issue, we understand how frustrating the delays with the second shipment were. The driver assigned to your transport experienced an unexpected health issue, which required him to stop and transfer the vehicles to another carrier for final delivery. During that time, communication fell short on our end, and we sincerely apologize for the lack of updates. This situation do... read more
Absolute garabge custoner servi e . pure shitake !!!!They DO NOT COMMUNICATE AT ALL after payment , I took a vaca day to be here for my delivery , when I hadnt heard from ANYONE I called the driver he said it would be sat and that someone should have called ??well they didnt and then there NEVER seems to be a next avalible rep because i waited over 20 min on several occassions. I made plans for my whole wkend based on the info given , i wasted all of the plans because roadrunner did not make or fllow through with thiers ...P... read more
Company in general, great communication and price. The negative: they sub out . I was given a 3 day transport time per RoadRunner, so I planned for that with work etc.... My vehicle has still not been delivered on day 5 with an update email for another 2 days. 980 miles and 15 hour drive taking a week ?
Frequently asked questions about RoadRunner Auto Transport
How is RoadRunner Auto Transport rated?
RoadRunner Auto Transport has a 4.4 star rating with 2,330 reviews.
When is RoadRunner Auto Transport open?
RoadRunner Auto Transport is open now. It will close at 9:00 p.m.
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