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RoadRunner Auto Transport
- Transportation Services
- Phoenix, AZ
About this business
Location details
4411 S 40th St #D-3, Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 9:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
Abhorred by the level of professionalism of their employees. Starting from rude tone of voice from the initial conversation, miss-leading information, up to calling back and mocking a potential client is unacceptable. Their business practice should not be allowed to operate in the **. Were very sorry to hear about your experience and appreciate you bringing this to our attention. We take all feedback seriously, and its disappointing to learn that your interaction with our team did not meet our standards of professionalism an... read more
I would not recommend Road Runner Auto Transport. Despite initial assurances, the experience was frustrating from start to finish. Communication was poor days would go by without any updates, and when I did reach someone, I was given vague or conflicting ************** vehicle was scheduled for pickup, but the carrier never showed. After waiting four days with no contact, the order was suddenly canceled without explanation. I had to scramble to find another transport company at the last minute. Thankfully, I ended up using S... read more
I recently paid for roadrunner to ship my jeep from ******* to ***** when it came time for them to actually ship it four times they canceled, but continued to increase the price every time I called. The gentleman who always answer the phone in their dispatch office was always extremely rude and would not help at all. I could not get anybody else on the phone to help me so I ended up canceling it. He didnt seem to care that I just canceled my order and Im now going with someone else. Very disappointed in their lack of custome... read more
************************. AVOID AT ALL COSTS.RoadRunner Transport is a complete disgrace. Ive made the mistake of using them multiple times thinking maybejust maybetheyd get it right eventually. ****. This last time was the final straw. Total disaster.They are habitually late, their drivers rarely speak English, and there's zero professionalism or communication. Its like handing your car off to a black hole and praying it shows up eventually.They are NOT a real transport company. Theyre just a worthless brokerage with no con... read more
Business response:
We are very sorry to hear about your frustration and regret that your experience did not meet expectations. However, we do want to clarify the situation. The original carrier we assigned had to cancel because your vehicle could not be accommodated on his trailer due to space and load limitations. This can occasionally happen depending on the size and configuration of other vehicles already on board. It is a normal part of the logistics process and not something we or the carrier can always predict in advance. As soon as we w... read more
Roadrunner Auto Transport Review Disappointing Experience I used Roadrunner Auto Transport to ship my vehicle, and unfortunately, the experience fell short of expectations in several key areas.Communication was severely lacking throughout the process. I received very few updates, and when I did reach out with questions, responses were slow and often unhelpful. The online tracking system was not maintained or updated, which made it difficult to know where my vehicle was or when to expect delivery.Most concerning, I received a... read more
Business response:
Thank you for your feedback. We're glad to hear that your vehicle arrived safely and in good condition, but we sincerely apologize for the communication issues you experienced during the process. While delivery and pickup notifications are typically sent in real-time, its clear that in your case, updates did not come through as they should have, and we understand how that lack of transparency can cause unnecessary stress. We appreciate you bringing this to our attention and will be reviewing what occurred to prevent similar ... read more
Delayed pickup, truck broke down in transit, customer service **** giving bad and false info, will definitely take longer than 2 days delivery.Take your business elsewhere
This is by far one of the worst transport companies I have ever dealt with. My car was supposed to be picked up on the tuesday. The sunday before I got an email saying everything was on time there had been no delays and I was i'm going to be picked up on tuesday as scheduled. I lost an entire day of pay to make this transaction happen and then I get a call at 9:00am the day of to tell me that no one would be coming until tomorrow. I was told they would be there.The wednesday at 11am. I was at the pickup spot, no one showed u... read more
If I could give a negative negative negative I would. My car was supposed to be picked up. I called them and they told me the window was between nine and nine. They gave me the drivers phone number. The driver told me he just received the information on my vehicle. Then he told me he was in ***** and he couldnt pick up my car until two days later. We had to have the vehicle removed that day. Thats why we scheduled it since my husband and I are moving in. The new owners will be taking ownership of the home. No one ever came, ... read more
Unresponsive customer service, I've called over 5 times at this point and been on hold for hours. They assigned carriers with times before the scheduled pick up date, had zero communication the day before and of pick up date (over a weekend when offices were closed so nobody picked up when I called) and now assigned a pick up date after I've left the state. I've been on hold with customer services hours this morning during operating business hours to move the pick up date or cancel the service entirely. For a logistics busin... read more
Business response:
Your order has been cancelled, and a full refund has been issued. We sincerely apologize for the frustration and inconvenience you experienced with your vehicle pickup. As stated in our terms of agreement, all dates and times are estimated and can sometimes change unexpectedly, which may result in scheduling challenges. We regret the lack of communication, especially over the weekend, and the difficulties you faced trying to reach customer service to reschedule or cancel. Your feedback is important to us, and we are dedicate... read more
Frequently asked questions about RoadRunner Auto Transport
How is RoadRunner Auto Transport rated?
RoadRunner Auto Transport has a 4.4 star rating with 2,343 reviews.
When is RoadRunner Auto Transport open?
RoadRunner Auto Transport is closed now. It will open tomorrow at 12:00 p.m.
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