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RoadRunner Auto Transport
- Transportation Services
- Phoenix, AZ
About this business
This business offers auto transportation services.
Location details
4411 S 40th St #D-3, Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 9:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
If I could give a negative negative negative I would. My car was supposed to be picked up. I called them and they told me the window was between nine and nine. They gave me the drivers phone number. The driver told me he just received the information on my vehicle. Then he told me he was in ***** and he couldnt pick up my car until two days later. We had to have the vehicle removed that day. Thats why we scheduled it since my husband and I are moving in. The new owners will be taking ownership of the home. No one ever came, ... read more
Unresponsive customer service, I've called over 5 times at this point and been on hold for hours. They assigned carriers with times before the scheduled pick up date, had zero communication the day before and of pick up date (over a weekend when offices were closed so nobody picked up when I called) and now assigned a pick up date after I've left the state. I've been on hold with customer services hours this morning during operating business hours to move the pick up date or cancel the service entirely. For a logistics busin... read more
Business response:
Your order has been cancelled, and a full refund has been issued. We sincerely apologize for the frustration and inconvenience you experienced with your vehicle pickup. As stated in our terms of agreement, all dates and times are estimated and can sometimes change unexpectedly, which may result in scheduling challenges. We regret the lack of communication, especially over the weekend, and the difficulties you faced trying to reach customer service to reschedule or cancel. Your feedback is important to us, and we are dedicate... read more
One Star - Extremely Poor Communication and Service I would not recommend RoadRunner Auto Transport based on my recent experience. My vehicle was ready for pickup on June 3rd, and I was told it would be picked up no later than June 9th. After numerous calls and follow-ups with their dispatch team, I was finally assigned a carrieron June ******* make matters worse, the carrier wasn't even informed that the pickup lot closes at 5 PM, so they missed the window. The pickup has now been pushed again to Monday the 16th.I only foun... read more
Business response:
We sincerely apologize for the delays and poor communication you experienced throughout this process. You booked with us on June 3 requesting same-day pickup, and while we do our best to meet all preferred timelines, its important to note that all pickup and delivery dates are estimated as outlined in our terms. Your vehicle was located at a Copart facility, which adds complexity as not all carriers are equipped to handle their specific access requirements and limited release hours. Although we assigned a carrier by June 13,... read more
Classic bait and switch even though they make it seem they would never when they sign you up.
Business response:
Were very sorry for the frustration and disappointment this situation caused. We understand how it may have felt like a bait and switch, and thats never the experience we want our customers to have. Regarding the rate adjustment, there are times when a surge in demand around a customers desired shipment dates can lead to limited carrier availability. In such situations, to help accommodate your preferred dates, we may offer an optional rate increase. Customers are always free to either wait until more carriers become availab... read more
I am absolutely livid right now. I scheduled a pick up and was told that my vehicle would arrive at the drop off location by 11am. No call all day and when I reach out the transport vehicle has mechanical issues. How did you not know your vehicle wasn't up to par prior to picking up my car? And when you knew you couldn't make good on the delivery time why wasn't I contacted. I'm so sick and tired of businesses that don't take pride in their service. Now not only has a 24hr TAT turned into a 72+ hr TAT, I have to make arrange... read more
Business response:
We sincerely apologize for the frustration and inconvenience youve experienced. We understand how upsetting it is when expectations arent met, especially when it disrupts your schedule and impacts others. While we strive to provide accurate timelines, all pickup and delivery dates and times are estimated as mentioned in our terms of agreement and cannot be guaranteed, as carriers may encounter unexpected delays such as mechanical issues or traffic-related setbacks. The delay should have been communicated to you more promptly... read more
Booked transport for a specific date. Relayed this to the person I spoke with and we discussed at length the "day" the pickup would ********* I find out that that is actually a "Ready" ******** the pickup is scheduled 3 days after the date discussed, which happens to be when no one will be there.Please no comments regarding company standards and "we cannot guarantee blah blah.....You did not make this clear when I scheduled this. I made it very clear that the date in question was to be the "PICKUP DATE" and at NO time was it... read more
Business response:
We sincerely apologize for the confusion and frustration caused by the misunderstanding regarding your pickup date. We understand how important clear communication is, and we're sorry that the distinction between the "ready" date and the actual pickup date was not clearly explained during your initial conversation. After speaking with you directly, we were able to go over the details and clarify everything, ensuring that the pickup has now been scheduled for a date that works for you and your availability. Thank you for brin... read more
Days before my scheduled pick up, the company contacts me saying that the date for pick up would have to change as well as there would be an additional $150 charge. I asked why are they changing the agreed upon date and charge and they told me that its because of the driver.Ive used their services before but never had any issues like this so close to the pick up date. Never again!
Business response:
We sincerely apologize for the inconvenience you experienced. Please note that all pickup and delivery dates are estimated and not guaranteed, as carrier schedules can change due to factors beyond our control. Regarding the rate adjustment, there are times when a surge in demand around a customer's preferred shipment dates can lead to limited carrier availability. In such cases, we may present an optional rate increase to help secure a carrier within your desired timeframe. Customers are always free to decline the adjustment... read more
Scam artists. Do not use. The website charges a ******** amount to book which will be more than half the price the driver asks on delivery. Complete liars. Do not use!!!!
Business response:
We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find the booking based on the limited information provided. If you could please provide more details regarding the booking, such as the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.
Worst service I have ever used. They draw you in with a low quote and then when your car is 'ready', they tell you that no one is taking the car at the price they originally quoted so they bump your price up by $200. **************** is horrible, manager was rude, routinely make you wait for 20+ minutes to talk to someone, and will even disconnect your call. Totally regret using this company. I'm just glad I got my car so I never have to talk to this company or deal with them ever again.
Business response:
Thank you for your feedback, and were truly sorry to hear about your experience. We understand how frustrating it can be when things dont go as expected. Regarding the rate adjustment, there are times when a surge in demand around your desired shipment dates can result in limited carrier availability. In such cases, we may offer an optional rate increase to help accommodate your preferred timeframe and avoid any further delays. Customers are always free to wait for a carrier at the original price or cancel at no cost. We reg... read more
Frequently asked questions about RoadRunner Auto Transport
How is RoadRunner Auto Transport rated?
RoadRunner Auto Transport has a 4.4 star rating with 2,336 reviews.
When is RoadRunner Auto Transport open?
RoadRunner Auto Transport is open now. It will close at 9:00 p.m.
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