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RoadRunner Auto Transport
- Transportation Services
- Phoenix, AZ
About this business
This business offers auto transportation services.
Location details
4411 S 40th St #D-3, Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 9:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
They promised to pick up my vehicle in 3 days. They said they wouldn't charge my card until the vehicle was picked up. They stopped returning my calls. I left 4 messages in two days. I called the phone number on their website several times. The website said they were open from 8:00 am to 10:00 pm; however, the recording said they were closed, or the hold music came on but the call was disconnected after a few minutes. They charged my card for a service I never received. STAY AWAY FROM THIS COMPANY!! THEY WILL TAKE YOUR MONEY... read more
Business response:
We're very sorry for any miscommunication and for the frustration caused by the lack of responsiveness throughout your experience, especially as a repeat customer. We want to clarify that we only charge the card on file once a carrier is confirmed, and in your case, a carrier was confirmed on 4/24. While we do our best to meet customer expectations, all pickup and delivery dates are estimates and not guaranteed, as carriers can encounter delays due to factors beyond our control. That said, we truly regret the inconvenience a... read more
I wish I read the reviews on this site before depending on Road Runner to transport my SUV. 2 days and no pick up or even an explanation as to why or when they might be coming. I made the reservation 45 days ago and called a week before to be sure they would be reliable. I was assured they would have it picked up.
Business response:
Thank you for your feedback. We're very sorry to hear about your experience and truly understand how frustrating this must have been. While all pickup and delivery dates are estimated due to the nature of auto transport, we apologize for the lack of communication and any inconvenience this caused. Your concerns are valid, and we appreciate you bringing this to our attention so we can work to improve moving forward.
Horrible customer service with terrible attitude. Hung up on my face. The **** name was **** *****. Should be terminated.
Business response:
We're very sorry to hear about your experience and sincerely apologize for the way you were treated. This is not the level of service we strive to provide, and your feedback is being taken seriously. We are addressing this internally to ensure it does not happen again. Thank you for bringing this to our attention.
STAY AWAY- Misleading. Their sales rep ***** told me car would get picked up in two days guaranteed. 9-11am, 11-2, or 3-5.(one of those slots) its 9 days later and my vehicle was never picked up. My rate from ******* to ****** was $760- great price right? Was never real. It took me 4 days and talking to others in the space to realize the ongoing rate was $1000+. I had to proactively call them to increase my bid to 1k, one day later the job is booked ( This is 6 days in) two days go by & cancellation. next day another company... read more
Business response:
We sincerely apologize for the frustrating experience and the confusion caused by the initial information you received. Its never our intention to mislead customers, and we understand how disappointing it must have been to experience delays. While we strive to provide accurate pickup estimates, availability can shift quickly depending on market demand and carrier availability. Were sorry that this was not clearly communicated upfront. We appreciate you acknowledging the efforts of our dispatch team, and well be using your fe... read more
They charged me $2200 for shipping my car from dealership to Home. They kept canceling pickup over and over again, I called to ask for a discount due to the delay and they said pickup times and date are not guaranteed. I don't recommend this company, would NOT use them again
Business response:
We apologize for the frustration caused by the delays in your vehicle pickup. As stated in the terms of the agreement you signed, all dates and times are estimates, as carriers can encounter unforeseen delays beyond our control. We understand how inconvenient this can be and regret that we were unable to meet your expectations. While we strive to provide the best possible service, unexpected scheduling challenges can sometimes occur. We appreciate your feedback and will continue working to improve the customer experience.
Got a quote online from Rob, Sean called claiming the message was forwarded to him. We discussed a pickup date/time and loading luggage in the car, was told not to block the rear window. Sean increased the quote $87, and it said there was a charge for things in the car. I tried repeatedly to contact him about that (and also Rob after delivery and have yet to hear from anyone associated with Road Runner). The pickup was 2 days after the quote and 2 days after I was charged the increased amount, and the driver demanded and ext... read more
This is the type of response you get from Road Runner if you decide not to use them. This is the voice mail that was left for me after I hung up when he was being rude to me. I assume any reasonable individual will understand why I hung up rather than listen to him rather than put up with his disrespectful attitude which totally presents itself in the script of my voice mail! "Hi ****** or ***** whatever your name is this is **** with the Road Runner I'm just calling back to let you know that I was only trying to help you an... read more
I can't even believe I have to leave one star!!!! Absolute WORST!!! Their lying sales person insisted he could pick my car up from the dealership on Saturday and sent me a link to reserve. I made the reservation and suddenly it was a Monday pick up for a Tuesday delivery and the sales person stopped responding to my calls and emails. I had no choice so I booked. THEN Monday has come and gone and no pick up. Tuesday has come and gone with no pick up. Roadrunner doesn't answer their phones and forces you to a "chat box" on the... read more
Do NOT use this auto transport service. We made a reservation on 3/11/21 to ship our car on 5/20/21. We never heard from them again. When we began calling we were disconnected and never had anyone call us back. We were able to track our reservation on-line and "chat" with a "person" online. We were told that no carrier had been assigned to our car and as of today no carrier was still assigned. They lost our trust before we even shipped our car. We will be driving home.
Frequently asked questions about RoadRunner Auto Transport
How is RoadRunner Auto Transport rated?
RoadRunner Auto Transport has a 4.4 star rating with 2,330 reviews.
When is RoadRunner Auto Transport open?
RoadRunner Auto Transport is closed now. It will open at 12:00 p.m.
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