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Riverton Knolls

3.7

About this business

Welcome to Riverton Knolls, a residential community featuring one-, two-, and three-bedroom apartments in West Henrietta, NY. Spacious layouts and amenities welcome you home, along with exceptional service and an ideal location within walking distance to shopping, dining, and entertainment options. 

Location details

312 Countess Dr, Pinecrest, NY, 14586, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
SunClosed
3.7160 reviews
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Lindsay M.'s profile image
Lindsay M. 
4 years ago

Gets worse every year. ONLY positive: the walking trails. Cons: forced into an "entertainment package" for $60/month. Snow is NEVER plowed or shoveled. Huge cracks in the walls that are clearly just painted over. Chipmunks are nesting under the buildings - I'm sure the buildings are not structurally sound anymore. Old appliances, dirty decks, outside of buildings are disgusting, utility boxes are severely rusted. Trash EVERYWHERE! Sometimes the trash company doesn't empty the dumpsters, but leasing office blames the tenants.... read more

Roc R.'s profile image
6 years ago

Bait and Switch *BEWARE* They will pull a bait and switch on you. They will show you a bright brand new apartment but upon move in what they give is a worn out old carpet and dated vinyl. Kitchen appliances dont even match much less are they updated. Patio fences fell down and were never replaced. Siding is missing off of several buildings. The floors are thin and creaky, you can hear every little thing that happens above you. Residents are allowed to smoke in their apartment which would be fine if the smoke did not carry th... read more

Business response:

Hi, We are sorry to see we are not meeting your expectations and would like to discuss your concerns. Please call us at (585) 359-2060. Thanks. 

Tim S.'s profile image
7 years ago

Beauty is skin deep We live here currently. When we toured, we were blown away by everything and chose this place over a number of other Morgan Communities. Too bad that has only been a facade. Multiple issues I have had to call the regional property manager to get solved, and one of them is potentially dangerous. No where in the lease does it mention the outside water faucet (attached to our building inside our fenced patio) being for maintenance only, but this is their rebuttal when I go there to complain that it has been ... read more

Sandy H.'s profile image
Sandy H. 
8 years ago

Pleasant Experience I've been a resident here for years and have always felt safe. The newer manager meaghan is understanding and really has your best interest at heart. The office staff is usually friendly and accommodating. The property is beautiful too, a lot of trees and a pond makes it feel homey. 

joanie s.'s profile image
joanie s. 
8 years ago

Missing Riverton Knolls I don't live at Riverton Knolls anymore because I bought a house, but I still recommend my friends and family to move there. I have never had a problem with the office staff and maintenance usually comes as quickly as they can. The new property manager has been nothing but helpful and caring. I will miss the country setting and walking trails. 

Brett L.'s profile image
Brett L. 
8 years ago

Unacceptable Came home once and had a note on my door saying I owed them 100$. Being an idiot I didn't argue I just paid it. A few months go by and I get another note on my door telling me I owe them 300$ dollars. This time I was a little upset so I drove down and tried to get to the bottom of what these charges were about. The staff there is completely useless. Anytime i've asked them what the charges were for they would respond "We can tell you how much you owe but only our manager can tell you what it is for". I would sto... read more

Taylor B.'s profile image
Taylor B. 
9 years ago

Country in the Middle of Metro Area So you pull out of the city and all of a sudden, you're in a country setting. It is literally a 15 minute drive to your job in the city, without the hassle of it. If you're a student like me, it is also within convenient drive to all the universities. Plus, if you have an animal, particularly a dog like me, there are dog walking trails around a pretty lake that your dog will love. 

An Apartments.com Renter's profile image
An Apartments.com Renter 
11 years ago

Nope Pretty horrible experience overall for all the years I've lived here. Initially it was nice, especially outside, but beware: inside is not as friendly. Office staff are not very pleasant, management company is horrible, maintenance people are doing jobs they are not qualified for. There is also a known mold problem (previously Riverton Knolls was in the local Rochester Democrat & Chronicle newspaper for mold probems-Type "Riverton Knolls Mold" into Google). 

An Apartments.com Renter's profile image
An Apartments.com Renter 
11 years ago

Love the Community I love the area and also the layout of the complex. 

Frequently asked questions about Riverton Knolls

How is Riverton Knolls rated?

Riverton Knolls has a 3.7 star rating with 160 reviews. 

When is Riverton Knolls open?

Riverton Knolls is closed now. It will open tomorrow at 9:00 a.m. 

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