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Riva Ridge Real Estate Services
- Property Management
- Pittsburgh, PA
About this business
Location details
2116 Merriman Way, Pittsburgh, PA, 15203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I find it extremely upsetting I have to even leave one star for this company. This has been the worst rental experience of my entire life. The apartment is NOT UP TO CODE per the CITY OF PGH. My landlord would not address any issues despite them being put on a check in move in list on day one. He knew upon renting to me that the place was damaged. All winter the heat did not reach legal temperatures which I IN WRITING contacted the company about and the property manager Aaron Smay. They often times denied my requests just “c... read more
If I could leave zero I would. They constantly claim to reach out to myself and fellow renters yet we have no record of such messages. They constantly threaten eviction then ghost my phone calls. Absolute slumlords. Greedy sharks in a pool. Would not recommend.
Business response:
Thank you for sharing your feedback. We apologize for any distress this situation has caused and want to clarify the efforts we've made to communicate with you.Your property manager was always in communication with ********************* as he is the only one that would respond. 1) On May 20th, he was informed about the rent balance and a small payment was made 2) On June 19th ***** was messaged again, but the phone number on file was not in use. This has been the only means of communication that has worked in the past.3) Add... read more
I've been renting from this company for 2 years now, and I have to say it has been very unpleasant. This apartment is not in as good of condition as they claimed. Doors and windows have gaps so that heating or cooling is next to useless. They once charged us double rent for a month and then tried to evict us over not paying for their error. Completely unproffesional behavior and incompetence is all I expect from them, and don't get me started on their tracking of the water bill, I would rather just handle it myself. Can't wa... read more
Business response:
I am sorry to hear about your negative experience. The best way to let us know about issues at the property or general issues is to submit a work order in Appfolio or reach out to your property manager directly. We have no communication from you about the stated issues. We acknowledge a double rent charge at one point, but that was an administrative error and was cleared out. We will be happy to resolve maintenance issues at the property as well as discussing charges. Thank you.
I have never dealt with more incompetent people in my life. Absolute lack of communication from landlords. Apartment was not at all cleaned upon moving in and a horrific bug infestation that was never dealt with. Multiple messages were sent to the first landlord, an exterminator came and sprayed once, and no follow up ever again. My roommate and I just took matters into our own hands and purchased sticky traps and sprayed peppermint oil in all of the crevices and corners. We still were killing multiple centipedes daily. Arou... read more
Business response:
Thank you for taking the time to illustrate some of the events during your stay with us that left you feeling ill at ease with Riva Ridge Real Estate Services. We are a service driven company and truly strive to promote a positive and comfortable experience with us. Please give the main office a call directly. We will be happy to discuss your experience as this does not align with our mission. We apologize and look forward to talking soon.
tldr; don't deal with this compnay. If you want to live in a clean, stable apartment that is well maintained look elsewhere. Everything went downhill after they took over.Multiple issues went unaddressed while living in my apartment while it was managed by Riva Ridge including: a dead tree that was falling apart with every wind storm and taking out our power lines, front stairs cement disintegrating, over charging for utilities, sewage backed up into the basement and was never properly cleaned up, the common areas were never... read more
Just an FYI for all the unexpected people that are looking to Riva Ridge for a secure place to call home. I was a contractor for this company and my tools were stolen from one of there properties and I just want you to think about this, if my tools are not safe in a locked residential property, how safe do you think you and your family are?? Hope this helps you when your making a decision on a safe and secure home for you and your family
Just an FYI for all the unexpected people that are looking to Riva Ridge for a secure place to call home. I was a contractor for this company and my tools were stolen from one of there properties and I just want you to think about this, if my tools are not safe in a locked residential property, how safe do you think you and your family are?? Hope this helps you when your making a decision on a safe and secure home for you and your family
Not leaving a 1 star because everything was good until the end. Company took over my building 5th year I lived there. received a phone call informing i was out of lease and company was trying to sign all tenants to new leases, understandable. Then was informed they were raising my rent 30% and i had 10 days to respond. Found another place luckily and started the moving process. After leaving apartment i completed their process and left my apartment with minor paint damage from adhesive wall hangings and minor carpet damage a... read more
I've had the unfortunate "luck" of having to deal with ******************* after he took over my building from *************************. She was fantastic any issues/questions were resolved with no problem. But *****...he had ignored me for months, argued with me about anything and everything I've brought to his attention and blatantly lied about varies items. He won't produce copies of the bills (fraud) he only talks to my boyfriend not me (sexual discrimination), has tried to force me out of my lease and re write it (reta... read more
Frequently asked questions about Riva Ridge Real Estate Services
How is Riva Ridge Real Estate Services rated?
Riva Ridge Real Estate Services has a 3.6 star rating with 271 reviews.
When is Riva Ridge Real Estate Services open?
Riva Ridge Real Estate Services is closed now. It will open tomorrow at 9:00 a.m.
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