Ritchey Buick GMC

allison 

on Insider Pages

3 years ago

I felt welcome and valued at the dealership. This dealership was the first to respond in the bay area to mu internet request on a Buick Regal. Paul Pappas the internet sales director was extremely helpful in sending a picture and detail on the Regal they had available that was loaded with all of the features I wanted to have. He picked out the perfect car for me! He requested that I fill out and on line credit app and send it out to him and some other supporting documentation. He called me the next dday to let me know that f... read more

Chris 

on Insider Pages

3 years ago

Horrid Customer Service Practices!! Worst Dealership I have ever experienced. I was treated like royalty when I bought my car there (no surprise). But that was it. Started having issues with my radio going out. Turned it in over 7 times in a 3 month period. Still couldn't fix it. They did however manage to put a nice gash in the side of my door. They did pay for it, however paint job was cheap and you can see where the body work was done. On my last visit, I was called 2 weeks AFTER my car was fixed. Since I was in a rental,... read more

p 

on Insider Pages

3 years ago

Bully Car Dealer I was going to buy a new truck from Vacaville GMC/Pontiac and after the sale I was I had found out I was lied to by the sales manager and salesman. I refused delivery of the vehicle and I was bullied by the Sales Manager Larry Felbaum with his phones calls and threats. I would stay away from this dealership 

Yvette 

on Insider Pages

3 years ago

Easy Buying I had a great buying experience from Ben and Andrew they made a buying a new car easy...with no haggle's or going back and forth! What a great way to purchase anew vehicle. 

Craig 

on Insider Pages

3 years ago

Can't get my Buick fixed right! One of my passenger doors on my Buick Century was leaking water into the car interior. After keeping the vehicle for a few days until a new seal arrived they returned it to me and said it was fixed. The next time it rained, water in the interior again. I brought it back and they worked on it again and returned it to me. A few seconds with the garden hose proved it was still not fixed. I kept bringing it back for a total of four times. On the fourth time, and after speaking with the service man... read more

robert 

on Insider Pages

3 years ago

Thank You Vacaville GMC. The employees at Vacaville GMC are always respectful, curious and willing to go the extra mile to make sure my concerns are address. I enjoy visiting their establishment and looking for accessories for my 2009 GMC Sierra. 

Jennifer 

on Insider Pages

3 years ago

very helpful yes every one involved was very heplful, we have challenged credit so it took a few day's too get the loan and finaicing together. we got a great deal and our credit will improve becuase fo it. we got a brand new car with 13 miles on and it's real nice and reliable, so now i can get to work and back and i can sleep at night.........thanks. 

John 

on Insider Pages

3 years ago

Great buying experience I bought a Canyon pick up from the Salesmen Fred last week. It was the best car shopping experience I have ever encountered. I am over 60 years old and have bought more than 10 cars in my life. The price was very straight forward and the Finance Manager Gil was very efficient. I would not hesitate to buy my next vehicle from them again. 

jeff 

on Insider Pages

3 years ago

Oil Change and a truck Stopped by for an oil change, saw a truck that was perfect for my sister. She emailed the dealer and we were back on the weekend to sign the papers. This was the easiet buying we have experienced in a long long time. Our grandfather owned a dealership in Petaluma so we are well aware of how they operate. Vacaville Gmc stands apart from the the usual grind. I hightly reccomend their service and sales depts.