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Reynolds Optical
- Eyewear & Opticians
- Portland, OR
About this business
Reynolds Optical is located at 800 SW Alder St, Portland, OR. This location is in the Downtown Portland neighborhood. This business specializes in Eye and Business Services and has 8 review(s) with a star rating of 2.5.
Location details
314 SW 4th Ave, Portland, OR, 97205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I pity anybody that have to deal with the A-Hole - reviewers – Let's be honest, this place is owned by very nice and outstanding humans that regularly not only give to organizations in need but provide a product and service that is outstanding. The problem is not the shop but the unreasonable expectations by the type of demented A-holes that leave negative responses. Please remember that the people that work here are humans and deserve basic human respect, they are somebody's Mom, sister, wife, brother, dad, husband, son, da... read more
There's 2 sides to every story – I used to work there and know how hard it is when handling with unreasonable customers. Before complaining about a broken frame, ask yourself; did you buy it for $20 off their sale table? (there's a reason it's on sale. you get what you pay for) Before bitching about coatings coming off 2 years later ask yourself; would I find it unusual for a pair of jeans I wear several times a week to start to show signs of wear over time? Before you purchase something maybe you should find out what you're... read more
slackers slackers slackers buyer beware! scratched lenses 4 (four) that's FOUR times coming "new" from the lens cutter person horrible slacker service, do these people have pulses? broke my frame during an adjustment, no one ever apologized not worth it at all too bad, we had been customers for years
Service not in line with prices – I too ordered two pair of glasses on their 2 for 1 sale, and it was, astonishingly, over $600. They called me when only one pair arrived, meaning an extra trip downtown. Then, the sunglasses came in and they looked terrible, which I was informed was because of the choice of frame combined with polarized lenses . . . and so I asked if that wasn't one reason why you buy glasses from a professional, so they can let you know thses kinds of things . . . no real response. They redid them with less... read more
worst business I've ever dealt with – On May 5th, 2007, I ordered two pairs of glasses from this place, costing me about $800 total (this was a "sale", where one pair was "free"). One pair was defective, so I asked them to redo them (I returned them within two days). They never called to offer me any options or info about what they were doing (I had asked about various lens choices to hopefully correct the original problem), and they ended up doing absolutely nothing for about three weeks. Sarah (a manager) was our contact p... read more
this place is the WORST.....the positive reviews below MUST be fake!!! – The half-dozen or so reviews below have GOT to be done by the staff and/or friends of the staff or owners of this despicable excuse for a business!! Hmmm, let's see, these "reviews" are: A) all in a row B) insanely over-the-top C) done by "users" with seriously questionable screen names D) definitely BS because my wife and I know what a useless place Reynolds is, and so do the other REAL people who honestly had trouble there and wrote reviews about thei... read more
Great service, awesome selection! – I have to disagree with the negative review posted. I have had several pairs of glasses made at Reynolds over the years and I continue to get compliments on the frames I have gotten from them. Any issues I have had with the lenses were dealt with as soon as I brought them to the attention of the staff. When I had a problem adjusting to a new sunglass Rx, they worked with me over and over again until I could wear them without any issues. That included adjusting the frames to properly fit my... read more
Awesome service! – I came to Reynolds in search of a cute new set of eyeglasses to put my new prescription in and left with an AWESOME set of frames! They had the neatest frames to pick from; bright colors, unique shapes, well made brands. I found several that I wanted. I left the store with a quote of 2 weeks til they were ready. 2 days later my current pair broke! I had no spares! I called them right away to see if there was any way it could be rushed and they called me back to say that they were going to try a different l... read more
Buyer Beware!!! – I have been wearin glasses for a long time. I have never had such a bad experience. They may have nice frames, but that's where it ends. They are clueles about optical lenses; they tell you they only sell the best & then fill your Rx with cheap lenses. When called on it, they will "upgrade" for an additional fee after an argument. Customer service is not a phrase they comprehend. Buy the frames if you must, but go elsewhere for the lenses. Personally, I wouldn't even step fot in their stores again. They sti... read more
Frequently asked questions about Reynolds Optical
How is Reynolds Optical rated?
Reynolds Optical has a 1 star rating with 20 reviews.
When is Reynolds Optical open?
Reynolds Optical is open now. It will close at 6:00 p.m.
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