This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Retreat West Hills
- Apartments
- Knoxville, TN
About this business
Brookside Properties, Inc. is a full service commercial real estate firm engaged in the business of managing, leasing, selling, purchasing and developing commercial and multifamily properties throughout the Eastern United States.
Location details
3399 Lake Brook Blvd, Knoxville, TN, 37909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Donna at the Leasing office was an angel sent on our behalf trying to move from St. Louis to Knoxville for my daughter's internship. She is extremely pleasant, diligent, professional, knowledgeable, and encouraging. We are grateful for all her help which was truly above and beyond! When Donna was off one of the days of our leasing transactions, we worked with her teammate Elliott. She, too, went above and beyond helping us in a short turnaround out of state stressful moving situation. After looking at and talking with a... read more
Excellent Staff and Beautiful Apartments Donna at the leasing office was an angel sent on our behalf trying to move from St. Louis to Knoxville for my daughter's internship. She is extremely pleasant, diligent, professional, knowledgeable, and encouraging. We are grateful for all of her help which was truly above and beyond! When Donna was off one of the days of our leasing transactions, we worked with her teammate Elliott. She, too, went above and beyond helping us in a short turnaround out of state stressful moving situati... read more
This is related to the rent and how they shift numbers around to make it suit them. RIDICULOUS!! The first pic you see is the first detail of the rent before I contested them about the spike in my water rate. Which again is billed not by usage but by the square footage and occupancy. Occupancy means, if you have more than one person in your home you pay more. The second amount is what they changed it to after I contested. So basically what they did was nothing. The details look different but in order to get the same amount t... read more
Terrible Place to Live Where do I begin?? I moved here on a whim and needed a place to live. I got this place without looking into it very much, and it seemed fine. 2hrs into my 4hr trip here with everything I owned, I was EMAILED, not even CALLED, about the person who lived in my apartment prior wouldn't leave and they hadn't evicted them, even though my lease had been signed for TWO WEEKS! About two months into living here, I had an issue with my apartment's heating and I put in a work order to get the issue fixed. It took... read more
I wasn't able to give them a zero however I wish I could because they don't deserve one. Do not move here! It's too late for me but it's not too late for you. The manager and office staff are not reliable and you will wait weeks before you hear anything from them. I was told that my apartment would be ready before moving in and nothing was done. I was told that things would be addressed after moving in and each time I messaged or called the office I am told I will hear from them another time. They don't own up to their wrong... read more
Please do not rent here Honestly I came in and it absolutely reaked of cigarettes and mildew. I still have a huge issue with mold and the smell. All my dishes come out smelling like mildew and when i put them in the cabinets they come out with paint chips. I have to hand wash them all before using. Me and my neighbors all have to use multiple large dehumidifiers and even then, it only helps a little. They told me my apartment was cleaned but when I moved in there was hair in corners of the bathroom just caked together and my... read more
Rents went up in 2022 by 30% or more. The pool had algae growing in it, and repeated reports to the management were ignored. The laundry room has several rotten boards on the ramp, and it is filthy inside. The trash can is neglected, and trash is on the floor along with other debris. I don't think the floor has ever been mopped. Not very good maintenance for the price of rent.
Leasing Office Bad Service Management is very good and on top of things ; a specific secretary is very rude and unprofesional. After asking for a maintenance service, I was told "if you don't like it, we have a line of people waiting to move in". That's 1 week after I renewed my lease.
Pretty decent for the price My fiancé and I got an apartment here a few months ago and we enjoy it here. With the new management it seems that they’ve really turned this place around. Maintenance is usually pretty quick to respond, usually between same day and 2 days depending on what you need. The office staff have been great and the amenities are nice and in good shape. Of course it would be nice to have a car wash area or a basketball court, things like that. For a place built 40 years ago it’s really not bad. We had no i... read more
Frequently asked questions about Retreat West Hills
How is Retreat West Hills rated?
Retreat West Hills has a 2.7 star rating with 242 reviews.
When is Retreat West Hills open?
Retreat West Hills is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com