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Resort Collection
- Property Management
- Panama City Beach, FL
About this business
Location details
11212 Front Beach Rd, Panama City Beach, FL, 32407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
We were in the car about 4 hours into our 8 hour commute to the beach when we got a call telling us our condo had been cancelled and they moved us to another condo in the same location. This second condo did not meet the needs of our family so we looked at several more until we finally "settled" on one. By this time we are 3 hours away. After asking for a supervisor I eventually got to the truth that the owners had ended their relationship with this group and it happened to fall within our rental. However, this was known... read more
This is THE WORST company I have ever dealt with! I am not one to take the time to write a review, but I am doing so to try and prevent others from having to experience what I have. I booked a stay with Resort Collection through Air BnB for this coming March. Since I had provided my age and had never used Air BnB I did not think about or know that additional age requirements could exist. After booking, I immediately realized the condo we rented had a 25 a minimum and reached out to the company within an hour of booking. I co... read more
I would love to give no stars or negative stars. In the email information given I was told I had to download the app if I wanted to do express checkin, so I did. I got an email at 10 AM saying that check in started after 2 o'clock leading me to believe that we could check in possibly early. We got to the resort at 1:30 PM and Wyndham offered to keep our things but I did not talk to the desk since my email said I would check in online. We got back to the resort about 330 and spoke to the desk and our room with still not ready... read more
If I could give a minus star, I would. We rented from Resort Collection at Long Beach, PCB. We were charged for a deluxe unit, which I did not mind paying the extra assuming I would get a decent unit. Man, do not rent from these people. The unit is inundated with roaches, run down, moldy outdoor furniture and blood stains on the curtains. We called and complained the next morning and was advised if we wanted to move to another unit we would have to pay another clean up fee. Why? It should have been clean when I arrived. Only... read more
We book through Airbnb for our honeymoon trip to Panama City. We had issues from the start. I paid for a stay from Sep 26-Oct 2. Our wedding was on the 26th and we planned on making the drive that night. However, we decided to stop half way and finish the trip Monday morning. We arrived at the property on Monday afternoon and still didn't have a room number. I called the host and was told we had missed our check-in and our reservation was canceled for Sunday. We were not allowed to get into our room until Monday at 4pm even ... read more
Rented from Resort Collections (Long Beach) July 27th for 7 nights. I was in the condo 5 minutes and knew we had been taken advantage of. Filthy, mode, ripped furniture, bugs/spiders, broken washing machine, along with many other problems. Went back to the front desk and tried to explain. They did nothing to correct the problem. False advertisement all over the website. I will NEVER rent from these people again. Called and complained and sent pictures when I got home. They said they would call me back. They took some money o... read more
Business response:
On behalf of Resort Collection, I do apologize sincerely for your experience and thank you for taking the time to give us your valuable feedback. Without your guest feedback we cannot continue to improve our services. Looking further into your recent reservation, I do see that you have been refunded 3 nights for all of your inconveniences and in addition to the attempts that we made to view other units that may be to your liking but chose to stay in the original room you had. Now, I do realize that the available room became ... read more
Classic bait and switch!!! We rented a penthouse we found on there web sight that looked newly remodeled and had a amazing 180 degree view of the beach but when we got here they gave us a much much older unit that had not been updated sense the 1980's ( with to many problem to list here ) with a view that was partially blocked by two large buildings. I think like most people we booked this from the pictures we saw and would have never paid the money we paid for the unit they gave us!!! It was a classic bait and switch !! I w... read more
Business response:
Dear ********** Thank you for taking the time to give us your feedback about the challenges you had during your stay at The Edgewater Beach Resort. We do apologize that you were not pleased with your unit quality and understand that you feel you were misled. Unfortunately, it is not possible to list images of every unit we manage because all of our units are individually owned. We do have sample accommodation photos on our website and we provide information on our confirmation letters stating that unit décor, bedding, and l... read more
I recently visited the Syechelles Condominiums in Panama City Beach , Fla. My friend had rented the condo and told me I would have to buy a parking pass when I arrived on April 1 , did not arrive till 8 pm so the office was closed . On Monday we went to the beach and that afternoon went to get a pass and no one was there , when we returned from dinner there was a notice on my car , I became very ill that night and so my friend went to pay for the pass and they told her the office did not give the parking pass * they are give... read more
Business response:
Dear Ms. ***** We apologize for the inconvenience related to parking during your recent stay at Seychelles. We strive to ensure that we provide a pleasant and safe environment for all our guests and owners visiting any of our properties. Please keep in mind the rules and regulations as it relates to parking are, as with all condominiums, set by the Board of Directors who represent the owners of the condominium units. The main reason most condominiums have strict parking policies is to best ensure available parking for our p... read more
Frequently asked questions about Resort Collection
How is Resort Collection rated?
Resort Collection has a 3 star rating with 248 reviews.
When is Resort Collection open?
Resort Collection is closed now. It will open tomorrow at 8:00 a.m.
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