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Reserve Auto Group
- Used Car Dealers
- The Colony, TX
About this business
Reserve Auto Group is your premier destination for luxury and exotic cars. Every vehicle at Reserve Auto Group is hand-selected by experienced professionals who pay meticulous attention to each car’s history. We are confident you will find precisely what you are looking for in our expansive inventory of top-quality, pre-owned vehicles from many of the high-line and luxury manufacturers. Our goal is to exceed our client expectations and enhance their car-buying experience. It is essential that everyone who walks through... read more
Location details
6601 Cascades Ct Ste 110, STE. 110, The Colony, TX, 75056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I purchased a vehicle in May 2024. I have been going back and forth about tag registration every since. Today I go on the site and they are permanently closed down. I am a out of state buyer so what am I going to do for tags.
I brought a ************* AMG GLE Coupe, which I purchased on November 1, 2024. Since leaving the dealership, I have encountered significant problems with the sunroof, which was non-functional upon delivery.After notifying your General Manager, I returned the vehicle for service on November 4, 2024. However, I learned that repairs could not be completed due to parts being out of stock worldwide. On December 18, I was informed by the General Manager via text message that my vehicle would be ready by last Friday. However, when... read more
Formal Complaint Against Reserve Auto Group for Warranty Fraud and Breach of Contract Complaint Details:I am filing this complaint against Reserve Auto Group, located at ************************************************. On [purchase date], I purchased a vehicle from this dealership, which included an extended warranty through ****. Recently, my vehicle experienced a thermostat and sensor failure. Upon attempting to file a claim with ****, I was informed that Reserve Auto Group had not remitted the necessary fees to the warra... read more
This dealership is awufl.The communication is awful.From the top with ***** to the bottom.I bought a car on 9/11. Out of state buyer.I was told over & over that the dealership would handle all of the registration process. That I wouldn't even have to sniff the DMV.I've been in communication w/ my local DMV & state transportation department & as of last week, still nothing on the car.Bless my local DMV, they stepped up & reached out to the dealership and finally got someone on the phone and they admitted they didn't even have... read more
Buying a car should be fun and exciting * not a beating. Reserve Auto Group understands that on literally every level. They treat your time as their own and are happy to explain things as needed but are also very efficient at everything as to not draw out the process (I was in and out in a little over an hour). They stayed after hours to accommodate my appointment, responded to every text message leading up to my appointment about every little question). **** * my incredible Reservation Specialist * made me feel comfortable ... read more
Absolute NIGHTMARE! We have owned this Range Rover for almost 7 months and its been broke down for 6 months. Check Engine Light was on the day I test drove the vehicle (1/11/24). ********* stated it needed a new fuel pump and they would replace it and deliver to my residence. Purchased the vehicle that day as this business and its employees seemed trustworthy and very professional. Vehicle was delivered to me on 1/19/24. The inside of the vehicle was disgusting and smelled like smoke. 3 of the doors would not lock, the lower... read more
Business response:
We are deeply sorry for your experience with your recent purchase from our dealership. We purchased this vehicle from a local auto auction. Upon receipt of the vehicle, we immediately performed a full vehicle inspection to determine what was needed to make this vehicle ready for sale. None of the issues you are experiencing were present at time of inspection. We would be happy to provide our inspection report along with RO's for all of the work we did do to prepare this vehicle for sale. Here is everything we did: -Dent Repa... read more
Zero stars. Finance manager is a ***** and shady. Pressures you into an extended warranty. They owe me *****. Ive been lied to and told it was sent to my lienholder. They refuse to call me back or email me back *******************
********* was truly amazing. He went above and beyond to help us find the right car for our family. My husband and I randomly stopped by (after seeing several reviews on the place) and were immediately greeted by *********.We shared what we were looking for and before we could finish the initial consultation we had 2 options (exact color I wanted) parked up front waiting for a test drive!THAT'S CUSTOMER SERVICE!!!!I didnt spend the entire day dealing with paperwork and unnecessary negotiation which I appreciated because it g... read more
BUYER BEWARE!! STAY AWAY! I purchased a vehicle through this dealership online, as I live out of state. I was assured multiple times by the salesman that the vehicle had NO damage of any kind. It was a 2023 and I was told it was in almost perfect condition. I reviewed all the pictures online and received 2 video walk-throughs of the car. I asked specific questions about some "dirty" looking areas of inside the car. The salesman assured me the car would go through detail and those spots would be cleaned and if it wasn't to my... read more
Frequently asked questions about Reserve Auto Group
How is Reserve Auto Group rated?
Reserve Auto Group has a 4.4 star rating with 839 reviews.
When is Reserve Auto Group open?
Reserve Auto Group is closed now. It will open at 9:00 a.m.
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