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Reserve at Twin Oaks
- Apartments
- Clarkston, GA
About this business
The Reserve at Twin Oaks is a gated community spread over 30 acres that will provide you the lifestyle you've been searching for in a lush community. The Reserve's central location provides convenience to fine dining, shopping, recreation, and minutes away from I-285, I-20, and Hwy 78. With features such as a fitness center, two sparkling swimming pools, and an up and coming sports complex, you'll love living here. Our large private patios or sunrooms provide additional private space, in select units, for optimum relaxation.
Location details
1108 Montreal Road, Clarkston, GA, 30021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Wouldn't recommend I have lived here since Sep. 2014. MY apartment is big and spacious but old and stays infested with woodland bugs as can be expected since i live in the back. I have a had a rat or mouse enter my home and the way the office handled it was simply unacceptable. They suggested I wait almost a week until pest control could come in. I had to pay some one to set traps and get it out for me. The cost of rent has gone up $50 and they impose water administration fees that aren't in your lease agreement. The gym has... read more
Business response:
We would like to personally apologize for the unfortunate issues that you?ve experienced. We value your residency at Reserve at Twin Oaks and would like the opportunity to address your concerns. We strive for excellence and look forward to better serving you in future interactions. Please call, email or visit us so we may rectify your concerns promptly.
Average Aparment I don't have any major problem with faculty, but with it being an older apartment, there are a lot of maintenance issues with my apartment from indoor roofing leaks, to outdoor underground leaks. They are responsive in fixing them as quickly as possible it is just a nuisance to see things breaking often.
Business response:
We would like to personally apologize for the unfortunate issues that you?ve experienced. We value your residency at Reserve at Twin Oaks and would like the opportunity to address your concerns. We strive for excellence and look forward to better serving you in future interactions. Please call, email or visit us so we may rectify your concerns promptly.
Reserve At Twin Oaks This is an older apartment complex that needs some updating. As the company seems to be spending money on the outside of the buildings and appearance of the community, the apartments themselves need some help. Overall, for the price you pay, they are good size apartments in an area close to everything you would need. My biggest complaint would be that you can hear everything coming from the apartments both above and below. If you move here, make sure your apartment is ready, before you move in. When we p... read more
Business response:
Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We appreciate you taking the time to respond. The staff at Reserve at Twin Oaks take our reviews very seriously. If you are willing, please call us for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Reserve at Twin Oaks, (404) 299-0644
Great place at a great price While not without its small quirks, this apartment has been fantastic. The leasing office staff are always incredibly friendly when I stop by. I have only had a handful of maintenance problems and they were handled quickly. The amount of space I got for the price is incredible for being so close to Atlanta. The grounds are large and feel more like a suburban neighborhood than a cramped city apartment complex. I have been very pleased with my experience at Reserve at Twin Oaks.
Business response:
Thank you for the positive feedback; we appreciate you taking the time to provide us with a review and rating! We are happy that you are enjoying your home at Reserve at Twin Oaks. Please, let us know if there's anything else we can do to improve your living experience in our community.
Great for starters, helpful management The apartment is okay, just for starters. I like that there is security gate. It has been really quiet so that is good. The bad thing is the trash is overwhelmed every weekend. The leasing officers are professional and helpful. The roaches was unbearable when I got here but now I have not seen one.
Business response:
We would like to personally apologize for the unfortunate issues that you?ve experienced. We value your residency at Reserve at Twin Oaks and would like the opportunity to address your concerns. We strive for excellence and look forward to better serving you in future interactions. Please call, email or visit us so we may rectify your concerns promptly.
3 years, and all they do is make excuses . . . I moved in 3 years ago, and it was a great place to live. If there was a maintenance issue, they usually showed up the same day, even for minor stuff. Once the complex was sold, things went downhill fast. They've been working hard on "cosmetic issues" like replacing retaining walls and painting, and they have done some exterior repairs to the buildings, but interior stuff? Not so much. They send notices out all the time about things like replacing the filters in the HVAC, but th... read more
Business response:
Thank you for your feedback and we apologize if your maintenance service was anything less than stellar. We have notified our maintenance team of how we can service you better in the future. If you have any questions or concerns, email us at reserveattwinoaks@cflane.com or call our on-site team at the leasing office.
Horrible JUST HORRIBLE!! Ive lived here for quite some time. I loved it when I first moved here when Marissa and her crew ran things... But the rent is too high for how they maintain their property. They never file work orders.. they are rude when they answer the phone. They have no simpathy for their residence. They always add something new with the water and raise the rent. It's horrible. The gate is always broken. The gym hasn't been in working order for over 6 months. The pool is always I mean always filthy. There is tra... read more
Business response:
We are sorry to hear that your experience was anything less than excellent. We would like to sincerely apologize if our customer service was not up to par and ensure that we will better service you in the future. We would like to encourage use of the resident portal, to submit maintenance requests at any time for your convenience at http://www.reserveattwinoaksapts.com/apartments/ga/clarkston/residents. Please, let us know if you need any assistance with your home, as we are happy to help.
Quiet decent place Lived here for a few months now , rent is affordable. So far no major issues in my unit. Maintenance came by relatively quick on the one issue we had, management seems to have things together. Complex is quiet and so far no major hassles. The trash does pile up on Monday at the compactor, but they usually get it gone by tuesday. It's the one trash site in a decent large complex, so no surprise it can build up.
Business response:
Thank you for the positive feedback; we appreciate you taking the time to provide us with a review and rating! We are happy that you are enjoying your home at Reserve at Twin Oaks. Please, let us know if there's anything else we can do to improve your living experience in our community.
The WORST apartment-complex I have ever lived-in They do not take care of this place AT-ALL. They rarely file maintenance work-orders, refuse to empty the 1 compactor or 1 back dumpster. Water often leaks from the light-fixtures and the women in the office say that it isn't their problem. They keep the outside of the buildings looking nice, but refuse to do the necessary work to the apartments. I wouldn't recommend this place to my worst enemy.
Frequently asked questions about Reserve at Twin Oaks
How is Reserve at Twin Oaks rated?
Reserve at Twin Oaks has a 4.3 star rating with 427 reviews.
When is Reserve at Twin Oaks open?
Reserve at Twin Oaks is open now. It will close at 6:00 p.m.
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