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Reserve at Twin Oaks
- Apartments
- Clarkston, GA
About this business
The Reserve at Twin Oaks is a gated community spread over 30 acres that will provide you the lifestyle you've been searching for in a lush community. The Reserve's central location provides convenience to fine dining, shopping, recreation, and minutes away from I-285, I-20, and Hwy 78. With features such as a fitness center, two sparkling swimming pools, and an up and coming sports complex, you'll love living here. Our large private patios or sunrooms provide additional private space, in select units, for optimum relaxation.
Location details
1108 Montreal Road, Clarkston, GA, 30021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Yuck I currently stay here and I’m warning you all now to not move here. There was a shooting outside of one of the apartments. It’s not safe for anyone let alone kids/babies. If you choose a downstairs unit get ready for leaking and water problems constantly. Also ready yourself for lazy maintenance workers and rude lazy leasing consultants. I think the owner needs to fire everyone and rehire a whole new team.
Business response:
Hi there. We sincerely apologize for the inconveniences you've experienced during your residency. The well-being of our residents is of the utmost importance to us. We’re aware of this unfortunate event that occurred months ago, and our management team fully cooperated with law enforcement. We understand your concerns regarding leakages, and our team has worked to complete repairs as quickly as possible. We invite you to contact our office at your convenience so we can better address your concerns and work to improve your re... read more
Great apts These are very nice upscale and clean apts. The staff is great.
Business response:
Wow -- thank you so much! All of us here at Reserve at Twin Oaks are truly happy that we were able to provide you with such a great experience. Have a wonderful day!
Staff Very Welcoming The staff was very friendly And very helpful to my needs. Thank you ??
Business response:
Thanks for the 5-star review! We love to hear your experience at Reserve at Twin Oaks has been a great experience. Let us know if you need anything from our team. We're always happy to help!
Great Office Staff I have lived at this complex for several years and overall this complex is pretty quiet and the staff is nice and friendly. Bianca and Jamie have always addressed my needs whenever I have ran into a problem. When I had an issue with another tenant in one if the buildings I was staying in, Jamie and Bianca worked together to get me moved to another building with the floor plan I wanted when I first moved here. I love my floorplan and I appreciate them taking the initiative to work with me to allow me to sta... read more
Business response:
You’ve truly made our day with your kind words about our community and team! We’re thrilled to hear that you’re enjoying your home with us at Reserve at Twin Oaks. Please don’t hesitate to contact us if there’s anything you need. We’re happy to lend a helping hand.
Water Leak There was a terrible water leak in one of the utility closets next to my apartment. The water flooded my kitchen, dining room and a large part of my carpet. I called Tony and he came within a reasonable time (Sunday). Next thing you know they were in my apt. vacuuming up the water from the carpet and the dining/kitchen area. I was very pleased with the outcome of every thing. I give them 5 stars for this!
Leasing Office The leasing office staff is terrible. They're are slow, lazy, and liars. You have to stay on to get any requests taking care of.
Business response:
We are so sorry to hear that your experience with the leasing office staff has been less than excellent. We would like to sincerely apologize and will ensure that we will better service you in the future! We value your residency at Reserve at Twin Oaks and would like the opportunity to address your concerns. Please call, email, or visit the office so that we may rectify your concerns promptly.
Former Resident Worst property management company I have ever dealt with. The Assistant manager is rude and will add as many false fees on u as she can. My dishwasher was broke over 16 months and the office staff just kept deleting the work order so it never got replaced. The gas company told them twice I needed anew stove they told me as long as it works they aren't going to replace it. They filed a dispossesory warrant on me AFTER my rent was paid in full and wouldn't even write me a letter to explain it was their mistake ... read more
Business response:
Thank you for your feedback; we pride ourselves on customer service and would like the opportunity to further review your concerns. We invite you to visit the office in person if convenient; otherwise, we're glad to assist you via email or phone. We thank you for your residency and look forward to helping you.
It's terrible living in this property I came here in June 2016,we found our apartment as if someone left that very day, everything was in a mess dirty toilets, dirty kitchen even outside, upto now no one has helped us, I hate this place and I won't recommend anyone to come here
Business response:
Thank you for sharing your thoughts; we appreciate the candor and pride ourselves on being customer focused. If you?ve experienced anything less than exceptional, please let us know as we?d like to work to make your experience a great one! We strive to maintain excellent business relations at Reserve at Twin Oaks. Please call our manager directly at (404) 299-0644 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Thank you for your residency.
Unprofessional and unresponsive staff with a deteriorating property It is my understanding that management and property maintenance have seriously declined since CF Lane took over this property. This property is in serious need of rehabilitation. The privacy gate is ALWAYS inoperable, management gets an attitude if you complain, property owners only care about collecting rent, units do not look like the model, no ceiling fans, cabinetry and carpet need replacing, tennis courts need repairing and the gym is an advertised amen... read more
Business response:
Thank you for sharing your thoughts; we appreciate the candor and pride ourselves on being customer focused. If you?ve experienced anything less than exceptional, please let us know as we?d like to work to make your experience a great one! Thank you for your residency. Our Community Manager would like to help turn your experience around. If you're willing, please contact our CM at (404) 299-0644 to discuss what we can do to help.
Frequently asked questions about Reserve at Twin Oaks
How is Reserve at Twin Oaks rated?
Reserve at Twin Oaks has a 4.2 star rating with 346 reviews.
When is Reserve at Twin Oaks open?
Reserve at Twin Oaks is closed now. It will open at 10:00 a.m.
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