Rent-A-Center

Thulisile D 

on BBB

3 years ago

The nightmare..I've been paying never missed the payment am on auto pay..the money keeps going up all the time..I called them three weeks back to find out how much more do I have to pay they told me $700 the price went up because I passed the 6 months due. Never nwe about it. Fine I paid after two weeks I called again it was $600+.after two weeks I went in the store to make the payment to find out the price is still that $600+they told me after two weeks but I paid never missed my auto pay..fine I paid $200 in store from the... read more

Kimberly F 

on BBB

3 years ago

These people gave us furniture that wasn't all put together they tried to put it together they didn't have that pieces for everything and we slept on the middle part of the bed was up more than the bottom or the top anyways I don't think Rent-A-Center should be in business anymore I think they should have went out with the mom and pop stores in the covid situation 

Kimyetta M 

on BBB

3 years ago

I had to put a star for this review, but this company or particular store don't deserve that. I have been doing business with this company for a while and I have NEVER experienced the things I have within the last month. I'm not enrolled in the auto payment, but I have been. One week I unenrolled because I didn't have the money that particular day. All of a sudden, I get an alert I was in overdraft due to this payment. I called and a young lady said that it was company policy that I had to be auto enrolled but yet she still ... read more

Akerah M 

on BBB

3 years ago

DO NOT RENT FROM THIS PLACE GO ANYWHERE ELSE. I was told to pay of my couch with in 6 months, I called on the day it was due to pay the remaining balance and was told because it was the day of the lease agreement ending I had entered a lease for my couch and my total went from $900 to $2000 in a day. Which is more than the couch itself cost. I then had to pretend to want to buy another couch to even get an AcceptanceNow representative on the phone. He told me to make the payments and move on because there was no way to rever... read more

Eduard G 

on BBB

3 years ago

**Be Careful** Placed an order for a table on 12/4 for a delivery for 12/27. Employee offered to get the order delivered on 12/24 from 1-3pm. I agreed. That day at 3pm when I inquired regarding the delivery, I was told would come at 5pm since it took 3 men to assemble the table. I agreed as well since I needed the table and it was Christmas eve. At 4pm I received a phone call that they were on their way, however, I had to step out to the store at which point the employee stated "he is done" and canceled the order and deliver... read more

Monda S 

on BBB

3 years ago

Poor business communications, took funds from an account without delivering service, checked caller ID and made my service feel uncomfortable and unwanted. Ok without them not being able to provided furniture but its sad that I had to keep contacting them about information. Will never do business with this corporation. Shame you have to feel like your begging for borrowed items. Should've made a purchase else where before speaking to them. Take your funds other places then here🤑 

Darryl Taylor 

on BBB

3 years ago

I paid for the insurance paid off my French door Refrigerator a week later it went out both fans top and bottom now they gave me a loaner and have me paying for it so what is the use of having the insurance if I still have to pay for the loaner.And they use a third party company called benefits plus and it's out of their hands.The store manager said we should only pay for 2 weeks here it is a full month later I don't think I should be paying for the Loaner get someone here to repair my Fridge Everytime I use RAC I just know ... read more

Candi 

on BBB

3 years ago

Lazy and unprofessional. Late and unconsiderate. Been waiting for my furniture to be swapped for 2 weeks. I was told it would of been delivered one day and it never came. They claimed their truck was down for repairs but we called and they stated they had deliveries to do. Changed the day for my swap then showed up an hour and a half late. Then said the new couch wouldn't fit through my door which is bull cause we had a bigger couch already inside. Then they left with my new couch and parts of my current couch 

Carey H 

on BBB

3 years ago

Ray and Susan.. They are liars. Told me on Monday had my washer dryer all set for Saturday. Avoided called 2 days then finally had Brittany tell me they all set to go. Even Saturday at 1 she told me our washer dryer loading up ready go. Called back at 3pm oh no they waiting I b me to sign up on a link. Everyone of them lied to me I wouldn't do business with this store at all. Sevierville TN Store stay away liars ****** ******