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Regions Bank
- Finance
- Summerfield, FL
About this business
Looking for a bank in Summerfield, FL? The South Marion branch is located near the intersection of U.S. 441 and Southeast 178th Place, near Walmart Supercenter in Marion County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 349 branches and 376 ATMs throughout FL providing a full range of personal deposits, loans and credit lines, business banking services, insurance, investment products and more. You can also take... read more
Location details
17820 SE 112th Court Road, Summerfield, FL, 34491, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have spoken with associates at EnerBank on three different occasions. The customer service is AMAZING!!
Business response:
We appreciate your business and your glowing review! We hope you enjoy your new home improvement project.
This is a serious and very professional company. Straight forward finance assistance that takes care of your needs. WeÂ’re happy to be working with Ascentium.
Business response:
WeÂ’re so thankful for your kind feedback. The team is here to help when you need us.
Ascentium is straightforward with their dealings with the clients. There is no pressure and sales talk from them which we appreciate. They are patient, supportive, and provided guidance to understand the offer and what it entails.
Business response:
Thank you - our goal is a positive financing experience and weÂ’re happy to hear we hit the mark!
This is the shadiest bank I have ever dealt with. I read over the contract when I initially applied for my $18,000 home improvement loan last year. I also peppered the representative with questions regarding additional principal payments and early payoff penalties. I was advised there were no penalties and any additional principal sent in would go directly towards principal. a year into it I notice on my latest bill that suddenly my principal payment amounts are next to nothing while my amount applied towards interest went t... read more
Terrible business. You can't reach a customer service rep. I've tried 5 times! I've emailed and called and I eventually hang up after I've been on hold for 45 minutes. I caught them trying to charge me an additional $*****. Such a small amount Im sure they figured I wouldn't notice. But little do they know I'm an accountant and had everything figured into my payoff. I cannot reach ANYONE to remove this fee.
Business response:
Thank you for contacting us regarding your concerns. We are a regulated Bank who is frequently audited. A charge would not be listed on your account if it was not in accordance with the Note and Disclosure. Please feel free to contact me directly and I can review your account.
It seems that EnerBank is proactively working to prevent customers from accessing account information. I have called the customer service line nearly daily over the last two weeks hoping to obtain a payoff amount but have yet to speak with a customer service agent. Voicemails go unanswered. Requests for calls are ignored. Even the directive to visit enerbank.com/feedback does not allow a customer to obtain a customer service email address. It's unfathomable that banks across the country can provide customers current account ... read more
Business response:
Thank you for your feedback. When calling our Customer Service line at (888) 390-1220 during business hours of 7:00am to 5:00pm Mountain Time, there may be a hold time to reach a representative. Please hold on the line and a representative will assist you as soon as possible. The Customer Service line does not send customers directly to voicemail. A statement is sent each month stating the principal balance along with any recent payments and how the funds were applied. If you are more frequently in need of your exact balance... read more
WOW !!!!!! I am in the middle of dealing with this company for a $19,000 Home Improvement Loan. I thought I'd look at the BBB Web sight after having around 6-8 calls to them about Loan Payoff and "What's my loan balance". The final disbursement was sent to my contractor yesterday I believe, I called today to pay off the entire balance. ENTIRE !!! And they couldn't actually do it. Our money to the contractor got sent to them in two shots,(maybe that's what is normal), after the first payment was sent I paid that balance off w... read more
This company has terrible customer service. When calling a hold time can be any where from 30 minutes to over an hour! The only way to get a response is call, email, and fb messenger. Warning...If you comment on your bad experience on their FB page they will delete it and block you from their page. STAY AWAY FROM THIS COMPANY!!! HORRIBLE CUSTOMER SERVICE! NO STARS!!!
Business response:
My name is Lindsey and I am a Customer Relations Team Lead at EnerBank USA. I am sorry to hear that your experience with us has been a negative one. Thank you for taking the time to provide feedback. Your comments help our company work on ways to improve our overall customer experience. If you would like to discuss your specific concerns, please contact me.
Accidentally put in a couple of checks in my Regions checking account from an account my husband had closed. They charged a bunch of fees but the capper is - Regions closed *my* account WITHOUT TELLING ME. They sent statements in the mail with pictures of the bad checks but no email, no letter no phone call that said anything at all about an account closure. When I drove by to make another deposit I was left to wait for an age before they finally told me my account was closed - when I called to find out how to get the money ... read more
Frequently asked questions about Regions Bank
How is Regions Bank rated?
Regions Bank has a 2.8 star rating with 496 reviews.
When is Regions Bank open?
Regions Bank is open now. It will close at 4:00 p.m.
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