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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Fast and customer focused service. Went in with problem, left with problem fixed with no long wait
Business response:
glad we could help!
Very expensive work. Was dissatisfied with the Kia accessories and lost 220$. Just very expensive work and lost of money for me.
Business response:
Bryan, we hate to see that you were unsatisfied with your purchase. Please contact Customer Service Manager, Alaina Southern at 863-333-4633 to share more details about your experience.
Great experience had regular appointment oil change. Also took care of recall service at same time and finished early. Also got car wash everyone very professional and friendly sat out4side in rockers but could have used a cushion for my old bones.
Business response:
Cushions are a great idea!! Thanks for the suggestion 😁
Normally My evaluation for Regal is tops but this Normally My evaluation for Regal is tops but this wasn't their day , I had an appointment for services that should have taken two hours and took four and one half. I appreciate that my oil change was compted but this was excessive waiting with an appointment. My key fob was not working and I asked for a new battery of which was installed and charged. It still does not work. i can understand if the batteries was not the problem but feel like it should have been checked before ... read more
Business response:
Thank you for your feedback, we apologize for the inconvenience. As you saw that day, we were extremely short-staffed due to unforeseen circumstances. Please respond back privately with your name and telephone number so we can access your records and try to rectify the situation for you. or email Customer Service Manager, Alaina southern at alaina.s@regallakeland.com
Normally My evaluation for Regal is tops but this Normally My evaluation for Regal is tops but this wasn't their day , I had an appointment for services that should have taken two hours and took four and one half. I appreciate that my oil change was compted but this was excessive waiting with an appointment. My key fob was not working and I asked for a new battery of which was installed and charged. It still does not work. i can understand if the batteries was not the problem but feel like it should have been checked before ... read more
Business response:
Thank you for your feedback, we apologize for the inconvenience. As you saw that day, we were extremely short-staffed due to unforeseen circumstances. Please respond back privately with your name and telephone number so we can access your records and try to rectify the situation for you. or email Customer Service Manager, Alaina southern at alaina.s@regallakeland.com
Great experience had regular appointment oil change. Also took care of recall service at same time and finished early. Also got car wash everyone very professional and friendly sat out4side in rockers but could have used a cushion for my old bones.
Business response:
Cushions are a great idea!! Thanks for the suggestion 😁
The service representatives certainly did a wonderful job. I was greeted promptly by Johnathan. I explained why I was there, and he showed me where to wait. When my car was done. He walked me to it while he explained what was done. He even cleaned off the bird droppings that were missed when my car was washed. My visit this time was a pleasant experience.
Business response:
Happy to hear it Elizabeth, see you next time!
Staff is nice. Took 2 hours for an oil change even though I made an appointment. My app notified me my car had been running for 30 minutes so not sure why my car was left idling for that long?
Business response:
We apologize for the inconvenience; we experienced some staffing issues last week. We will look into this and promise to do better next time.
The service representatives certainly did a wonderful job. I was greeted promptly by Johnathan. I explained why I was there, and he showed me where to wait. When my car was done. He walked me to it while he explained what was done. He even cleaned off the bird droppings that were missed when my car was washed. My visit this time was a pleasant experience.
Business response:
Happy to hear it Elizabeth, see you next time!
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,050 reviews.
When is Regal Lakeland open?
Regal Lakeland is open now. It will close at 8:00 p.m.
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