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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Friendly employees, accurate communication about car service. Service done early and completed accurately as promised.
Business response:
Thanks for choosing Regal Kia!
Friendly employees, accurate communication about car service. Service done early and completed accurately as promised.
Business response:
Thanks for choosing Regal Kia!
Friendly employees, accurate communication about car service. Service done early and completed accurately as promised.
Business response:
Thanks for choosing Regal Kia!
I chose to stick with dealership because of the consistent and excellent customer service. The high quality of customer service I experienced years ago is all but nonexistent at this point. Whether over the phone or in person, interactions with the crew seems rushed and almost like an inconvenience to them. Additionally, I had signed up for the shuttle the last three trips over. The people up front told me the shuttle would be right over, only to never come. The waiting area has also become exponentially more dirty since my ... read more
Business response:
We apologize that it has felt like we have let things go over the past few visits, We are addressing the facilities as you can tell the buildings is from the 70s, so plans are currently being worked on for a completely new building! As far as the service, we will address with upper management. We strive for excellence, even in times of staff shortages you the customer should not feel a difference and for that we immensely regret.
I chose to stick with dealership because of the consistent and excellent customer service. The high quality of customer service I experienced years ago is all but nonexistent at this point. Whether over the phone or in person, interactions with the crew seems rushed and almost like an inconvenience to them. Additionally, I had signed up for the shuttle the last three trips over. The people up front told me the shuttle would be right over, only to never come. The waiting area has also become exponentially more dirty since my ... read more
Business response:
We apologize that it has felt like we have let things go over the past few visits, We are addressing the facilities as you can tell the buildings is from the 70s, so plans are currently being worked on for a completely new building! As far as the service, we will address with upper management. We strive for excellence, even in times of staff shortages you the customer should not feel a difference and for that we immensely regret.
This dealership is so shady. They told us the car had features it didn’t. These were new 2023’s with plastic still all over seats and everything. They rushed the sale and promised us it had what we wanted while they worked to get the new cars even put into the system. They then ran up to us after the papers were signed to say “hey luckily that feature isn’t in the car like you wanted, I know you said you didn’t want that so I confirmed it didn’t have it”…. The opposite of what we asked for…to try and say they told us that fr... read more
Business response:
Thank you for your feedback. Upper management will be in touch.
After I’m done with my Kia serento I don’t think I will buy another Kia .
Business response:
We are sorry to hear that, with such a great warranty we don't hear that often. Please call Customer Service Manager Alaina Southern at 863-333-4633 if you would like to discuss options
Love this place… purchased a vehicle from them a year ago. Great service… Crissy is my hero! ❤️👍😊
Business response:
Thanks for choosing Regal Kia!
Love this place… purchased a vehicle from them a year ago. Great service… Crissy is my hero! ❤️👍😊
Business response:
Thanks for choosing Regal Kia!
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,050 reviews.
When is Regal Lakeland open?
Regal Lakeland is open now. It will close at 7:00 p.m.
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