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ReadyRefresh By Nestle
- Water Purification Services
- Los Angeles, CA
About this business
Location details
9400 Mason Ave, Los Angeles, CA, 91311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have had a host of issues with this company. They had some kind of update to their payment system in January. Suddenly, my card wasn't working in their system, though it was working everywhere else. It took almost a month and 5 separate calls to them to find out that for some reason my card was marked as being attached a closed account. I checked with my bank and the issue was definitely with Primo's system, and not my card. The finally got the payment issue resolved after call number 5. The other issue is that the dispens... read more
Primo Brands is one of the worst companies I have ever had to deal with. Ever since they took over our previous water company, it has been nothing but horrible customer service. We have had missed deliveries with no explanation as well as missed deliveries where they claimed they actually delivered and tried to charge us. I have had to request water dispenser replacements twice in the past year. The first scheduled replacement time the they brought water with no dispenser. The driver said they gave all their dispensers away ... read more
DO NOT get Primo for your home bottled water service if you value customer service, expect reliability and consistent water bottle deliveries on a date certain with advance courtesy notices which allow you ample time to put out your empties well ahead of their delivery. Primo equals ZEROcustomer service and erratic and inconsistent deliveries at best, without proper prior notice. Our deliveries were consistently provided on the same day of the month with Ready Refresh. Starting shortly after their parent company merged with ... read more
Sadly we had to cancel after 8 months for non existent service and when they did deliver it wasn’t what we ordered. During my cancellation the rep couldn’t care less then asked if someone else in the family would like to take over?? Why would I transfer my terrible service to a family member? This was a waste to begin with.
Worst service I ever experienced. The ONLY department of this company that works is the one that takes your money. But their app is useless and never works and shows conflicting info page to page and the delivery drivers don’t read delivery instructions and that is IF they even try to deliver to begin with. Service for two months only got 1 delivery. Luckily. Because they just left everything outside on the sidewalk In Front of a closed business in a strip mall at 7am next to homeless camp.
Frequently asked questions about ReadyRefresh By Nestle
How is ReadyRefresh By Nestle rated?
ReadyRefresh By Nestle has a 4.5 star rating with 493 reviews.
When is ReadyRefresh By Nestle open?
ReadyRefresh By Nestle is closed now. It will open at 7:00 a.m.
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