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Reading Hospital & Medical Center
- Laboratory Testing
- Reading, PA
About this business
Location details
838 Penn Street, Reading, PA, 19602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This hospital will let you sit in their Emergency department waiting room until you die!!!!! Brought my daughter here.....she’s been in the waiting room for 4 hours now....I realize she didn’t come by ambulance I realize she’s not dying but really 4 hours!!!!! And still waiting..😡😡😡😡.....they just don’t care...
Business response:
Thank you for taking the time to share your feedback about our emergency department. We’re very sorry to hear your concerns. Tower Health wants every patient and their family to feel comfortable and secure. Therefore, we’ve notified our patient advocates about your comments. At your convenience, please call 484-628-8663 and a member of our team can discuss your experience so we can address this issue. Wait time in the Emergency Department always depends on the number of patients and the severity of their injuries and complai... read more
RecommendedGood service, polite, caring professional staff.
I'm giving a negative review for the billing department who overcharged me by claiming I owed a copay. I explained that we didn't have copays through our type of plan, but she insisted on charging me anyway. Now that they acknowledge they overcharged me, I was told that I have to wait up to 30 business days (that's 6 weeks!) for them to refund my money via mail and by check. This is horrible customer service!
What is Best for the patient should be most primary consideration -- Tower Health is most certainly NOT providing the quality of care that most people in the area were accustomed to receiving from the Reading Hospital and Medical Center -- Tower Health administration has forgotten there are human beings involved who have specific needs and can not be lumped together to fit into their accepted model of regulated care across the board ! Very Disappointed ---
Business response:
Thank you for sharing your feedback. Please check your Inbox for more information. Sincerely, Reading Hospital - Tower Health
Emergency room is horrible I can’t understand that we are here for 5 hours and no one helps omg my daughter is pregnant and has pain and they can’t even call her quick to make sure the baby is ok if something happens to my gran baby I’m gonna are you guys
How am I sitting in the emergency room for almost 5 hours . My doctor had told me to go due to myself having thyroid condition. My feet are swollen and my doctor scared the liquid in my feet will go to my lungs . I also told them that my neck where my thyroid at is hurting and it hurts when I Swallow . My feet are in so much pain to top it off which I’m am also having lower back pain. Also was told them I’ve been getting a slight pain to my chest . So while having to deal with all of that . I’m just sitting here watching eve... read more
So when you bring your 83 year old mother to the hospital for COVID testing and you can’t stay with her, it’s hard, but I get it. When you are told that you will be kept up to date, and no one calls you , I can understand that. When you are told that there will be no results for 2-3 days and you can’t see your mom, because she’s not sick enough to get the rapid test with results in <one hour, that I don’t get. When you ask how you can talk to your mom once she’s transferred and the nurse says, “Ma’m that’s a question for the... read more
Business response:
Thank you for sharing your feedback. We understand how serious COVID testing can be and appreciate your thoughts. We’d like to hear more about this experience. Please contact our patient advocates at 484-628-8663 at your convenience to discuss your comments so we can address any issues. Sincerely, Reading Hospital - Tower Health
If your thinking of using this god awful hospital go somewhere else. You can follow their policies and the security will change it because they are to lazy to their jobs. F this hospital if I was dieing I’d rather go to a veterinarian hospital at-least you would be treated like a human.
Business response:
Thank you for taking the time to share your feedback. We are sorry to hear your concerns about our policies. Patient satisfaction is top priority for Tower Health. Please contact us at 484-628-8663 to discuss your experience.
When I recieved care, the doctor and nurses who got my case were friendly, full of happiness and awesome. I had an enjoyable experience.
Business response:
Thank you so much for sharing this feedback. We are pleased to hear that you had a positive experience. Sincerely, Reading Hospital - Tower Health
Frequently asked questions about Reading Hospital & Medical Center
How is Reading Hospital & Medical Center rated?
Reading Hospital & Medical Center has a 4.5 star rating with 90 reviews.
When is Reading Hospital & Medical Center open?
Reading Hospital & Medical Center is closed now. It will open tomorrow at 9:00 a.m.
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