Radiant Plumbing & Air Conditioning

Lorraine P 

on BBB

a year ago

They did not show up for appointment I made because they had called day before and I did not return call. I drive all day and do not hear phone *** get home late. I waited for them the next morning and they did not show. I called they said since I didnt call back they dont show. They also said they sent me a text the morning of appointment, which I did not receive. I asked for a refund of the package I paid for. The representive was rude and talked over me, said she would put in for refund but still havent heard anything 

Kareem B 

on BBB

a year ago

Beware of scare tactics. I had blockage in my pipes to the point that the toilets and showers were gurgling all over the house. Radiant sent a plumber out to scope the pipes. The plumber then claimed that he couldnt get the camera past a root ball. He then cleared it out just enough to where the job wasnt complete. After paying $867, long behold, I received an ************ for $65,000 and the other for $95,000. I hired another plumber to come out for a second opinion. He pulled out two root ***** and said I was good to go fo... read more

Debra S 

on BBB

a year ago

Exhorbitant fees - $14 per minute for under-sink installation We were first quoted over $1300 to replace an under-sink hot water dispenser we provided that cost $250 to install before with another company but which had started leaking due to lime. The plumbing and electrical outlet were already in place, and this is a do-it-yourself job for anyone who has any plumbing knowledge. When I said we couldnt afford it, the plumber checked "with the office" and cut the price by half. I later learned that another plumber would have d... read more

Kurt H 

on BBB

a year ago

Stay away from this company. The management is only out to make quick money. They charge high prices and the technicians are not allowed the time for good work.I hired Radiant for A/C maintenance and was happy with the routine service. When I had to replace two *********** I hired Radiant despite their quote was 50% higher than competitors. I didn't get the excellent work promised as the justification for the high price. The technicians had to replace both systems in one day instead of the explained two days. The ducts were ... read more

Debbie R 

on BBB

2 years ago

Radiant charged us 17K for a 7K job replacing a sewage grinder pump. They refused to give us a receipt for parts and labor. We were in crisis mode with out of state family flying in that day and they took advantahe of us. Our neighbors had the same service provided for 7K with ****** Plumbing. 

Gracie s 

on BBB

2 years ago

One star is being generous. I spent $15k on a brand new unit indoor and outdoor a year ago and tech came by late in the day and "fixed" the issue and it'ds 10 pm same day and my family is sitting in effing heat! Radiant has a late night service answering calls but no one to call for AC tech to come by. So what is the point of after hours service call? Ridiculous!!! Definitely do not recommend this company. They absolutely ****. They take their company and leave customers out in the heat!!! Now I have to rent hotel rooms for ... read more

Oneida B 

on BBB

2 years ago

On 5-26 23 Troy Barnett came out to look at my ac unit. He was very nice and polite! He told me what i needed ! I was very sick that day! Thank GOD for HONEST People! 

Job F 

on BBB

2 years ago

This company moved my appointment 3 times. If you are looking for a company you can trust during emergency plumbing situations look elsewhere. 

J. P 

on BBB

2 years ago

Radiant HVAC uses scare tactics to try to get more money. The technician came to my home for a bi-annual HVAC checkup in November- he dismantled the attic furnace turned on the unit and put the ** detector in the exhaust flue- then he said the unit was a SAFETY hazard - has a cracked heat exchanger, and needed to be fully replaced. Never once did he check ** in the living spaces. He never told me I had more than 10 years left on a parts and unit warranty with ******. Then they contact me with high pressure sales tactics for ... read more