R G Barry Corporation

Vitaly E 

on BBB

2 years ago

R. G. Barry corporation owns the handbag brand Baggallini. They have a normal-looking website, just like any other online store. But when I actually made an order and then tried to return it (the bag didn't look good), I found there was no way to do so. No return form or address came with the bag. The website says returns are "hassle free" but doesn't tell you how to do it. Instead they ask you to send their customer service a message, promising a response in 3-5 business days. You get a response almost immediately but it's ... read more

JoAnne P. 

on BBB

2 years ago

I bought a pair of Low FoamBack Strap shoes and a pair of Sophie **** on Sneakers one for me .. one for Mom .. The size for Mom was way too small I ordered a size 8.5 Mine were too big .. I usually wear 9.5.. all I wanted was a refund but I didnt have any luck online Returning, no response.. and when I call I am on hold forever then they say leave a msg.. no one calls back Ive never had this problem with any other online ordersI have been trying to do this since May order # ******order date 5/12/22 

Cherie J 

on BBB

2 years ago

I wrote to Dearfoams customer service: Order total: $40.94 - The back of the shoe cuts into the heel. On wood floors and steps, the shoes slip. The bottom has the strips running from the toe, back and those slide. I would like to return." Then I got a note back, that I was given a partial refund. "Customer Support 3 (R.G. B) Apr 4, 2022, 9:54 EDT Hello ** ***** you for reaching out to Dearfoams customer support! We have issued the refund for your order in the amount of $27.99. This will take **** business days to show on you... read more

Mike U. 

on BBB

3 years ago

I received a pair of slippers and the slippers are defective. I called the toll-free number on the website for assistance with the defective product. I talked to a CSR who pretty much told me, I was out of luck since the slippers were a gift purchased from a retail store. This company is making defective products and selling them and refusing to exchange the product. This company needs to hire quality control to ensure all products are made without defects. Pure greed!! 

Elizabeth Cline 

on BBB

7 years ago

I've recently purchased a new Baggallini bag from the Baggallini website and I was disappointed that my bag came defective. There was a white stain on the top that is noticeable. One of the buckles has a crack in it and the stitching in the bottom has a non realistic crease in it. I was very annoyed since I've purchased another bag a year ago and was very satisfied. So to have this one ruined it was very disappointing. Since this incident with my purchase I will no longer do any business with Baggallini, nor will I recommend... read more