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Quick Lane at Colonial Auto Center
- Car Dealers
- Charlottesville, VA
About this business
Location details
100 Myers Dr, Charlottesville, VA, 22901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedWe experienced fully professional treatment and very informed guidance at this Lincoln dealership
Business response:
Thank you for your kind review! We appreciate your business and please know that we are here for any needs that you may have in the future. Every associate at Colonial is a part owner in the company and want to make sure your entire ownership experience is a great one. We hope to see you in for service when it is time for your Lincoln!
Just purchased a car here and the salesman JR was super awesome. went above and beyond for me. so did Van. they were great!!!
Business response:
Thank you Bobbie for the kind review! JR and Van have both been a part of the Colonial team for many years. We are proud of the great job that they do every day and with each and every customer. Thank you for your business! We look forward to seeing you in for service down the road.
service was Very poor had to take my car back 5 difrent times in a two week span. The last time I brought it in it was a Saturday they didn’t even look at the car till the next Wednesday. I could understand if it was just brought in for the first time but when it’s brougt in for the 5th time you would think you be top priority well here I am a week and two day later still no car Very VERY disappointed would never buy a vehicle or recommend someone to buy a vehical form them
Business response:
Raymond, we're sorry to hear you had such a negative experience with our service department. We take your concerns very seriously. Please give our general manager, Warren Polson, a call at 434-220-8835.
You get what you pay for. Good service Good people. The Cadillac representative is personable and knowledgeable and very efficient. A very pleasant experience. Great job.
Business response:
Thank you for your kind review of your service experience! We truly appreciate your business. Every associate at Colonial is a part owner of the company and has a vested interest in making sure your experience is a good one. We look forward to seeing you next time!
Left $2000 at this shop for numerous services. A part was brokenon the vehicle while it was there. They did not want to take responsibility for the damage The service advisor, Michael Gazdik was/is polite and easy to work with, but the service manager, Doug Holmberg was VERY rude to me and a total butthole! I was trying to address several issues and he just continued to cut me off./interrupt me. It's all about money with him. He showed me first had that he does not care about customers. Now they want another $1000 for work t... read more
Business response:
Anissa, we are truly sorry to hear about the experience you had here at Colonial. If you could please call our General Manager, Warren Polson, at 434-220-8835 it would be appreciated to go over what happened. Thank you
Did good service. In and out guickly! Thid was my 2nd free service.
Bought my 2017 3500 Silverado in WV - tried to deal with J__ Pr__e. Terrible. Found that Colonial does it all. My rep is Joey Kubistek. He's always on his best game. Will fit me in when needed. Gets the job done. Colonial tech group very skilled w/ the diesel and big truck work. Thanks. Ed Andersen
Business response:
We're glad to be of service, Ed!
Joey at the gmc Maintence counter is fabulous. The ladies at checkout are terrible and more interested in sharing how bad there day has been than actually taking care of customers...full of excuses and Ruined the whole experience and made us decide to take our business elsewhere in the future. So sad...a simple customer service training course would do them well. But Joey was excellent and made things right.
Business response:
Kristy, we're sorry to hear about your negative experience. We'll let our management team know. We hope you'll give us another chance.
Complete liars who do nothing but rip you off and steal your money.
Business response:
Samantha, Please call our GM, Warren, at 434-220-8835. As a family and employee-owned company, we would like to know more about your experience.
Frequently asked questions about Quick Lane at Colonial Auto Center
How is Quick Lane at Colonial Auto Center rated?
Quick Lane at Colonial Auto Center has a 4.4 star rating with 65 reviews.
When is Quick Lane at Colonial Auto Center open?
Quick Lane at Colonial Auto Center is open now. It will close at 6:00 p.m.
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