Quest Diagnostics Franklin

Miranda Matthews 

on Google

6 days ago

When you call, there is literally no way to speak to a representative. As a customer I wanted to confirm that they received my orders from the doctor’s office, but when you call and cannot get a live person, the automated phone system says “no need to call and confirm” and that Quest will have it. Fast forward to now arriving to your scheduled appointment 20 minutes early to confirm with staff that they received the order- but you can’t check in until 10 minutes before your appointment with (yet again) computer system. When ... read more

Miranda Matthews 

on Google

a week ago

When you call, there is literally no way to speak to a representative. As a customer I wanted to confirm that they received my orders from the doctor’s office, but when you call and cannot get a live person, the automated phone system says “no need to call and confirm” and that Quest will have it. Fast forward to now arriving to your scheduled appointment 20 minutes early to confirm with staff that they received the order- but you can’t check in until 10 minutes before your appointment with (yet again) computer system. When ... read more

Mark Howard 

on Google

2 weeks ago

Quick and professionally performed. 

Ashley P 

on Google

3 weeks ago

2001 Mallory Ln Cool Springs location was not prompt nor efficient. I booked an appointment ahead of time and they state that those with appointments will not have to wait at all or if you do it is just a few minutes. (Literally the audio playing in the lobby area from their incredibly loud TV). The waiting room was full with no way to choose the "text alerts & wait outside" option that the audio loop is playing and says we are able to choose (ok how?) So everyone was waiting & crowded in the same room. There were four other... read more

Daphne Crowder 

on Google

a month ago

The woman who drew my blood was super friendly. I actually had to come back because the first time there was a problem with the order, and she helped resolve with my doctor (when the office finally returned the call!). The most important part was the blood draw itself was quick and relatively painless- with no mark the next day!