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Quest Diagnostics Century City - Century Park
- Laboratory Testing
- Los Angeles, CA
About this business
Location details
2080 Century Park East, Los Angeles, CA, 90067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The front desk technician (appeared to be Russian) was extremely rude. We checked in at 9:00 a.m. for a walk-in appointment and waited patiently. After two hours, we politely asked about the wait time, and she suddenly raised her voice, saying walk-ins are not guaranteed and we might not be seen. When I asked why that wasn’t communicated earlier, she shut the door in my face. As a healthcare provider myself, it’s disappointing to see patients treated with such disrespect. A little professionalism and clear communication woul... read more
Fastest service ever. I make an appointment and I'm treated as a priority. The people there never miss my vein (yes, it's happened at almost every other Quest or blood test). The people are great. The parking is annoying; that's the only downside. Plan to arrive 5-10 minutes early to deal with parking OR park down the street by Roxbury Park and walk over. It's free down there.
Great experience
I give the lab technicians a five-star review as they are wonderful folks working at this location. However, I give the company as a whole a one-star review. There is nobody to talk to on the phone. Everything is done via AI agent on their website that don't provide any information and a total waste of time. I just had to reschedule my appointment with my doctor since after ten days Quest has not yet provided all my test results. Additionally, parking for this location is horrific and they don't validate parking. This is all... read more
The medical professional who actually tended to me was very good. Nothing else about Quest is even remotely acceptable. There's nobody who can answer questions. Just a screen with two options: Sign up for appointment or confirm you're there for an existing appointment. You also can't call them on the phone. It's clearly the CVS model of using a skeleton crew at all time to increase profit. As a result you're moved through with minimal consideration or face to face communication. The medical workers need to work on you quick ... read more
Frequently asked questions about Quest Diagnostics Century City - Century Park
How is Quest Diagnostics Century City - Century Park rated?
Quest Diagnostics Century City - Century Park has a 2.8 star rating with 76 reviews.
When is Quest Diagnostics Century City - Century Park open?
Quest Diagnostics Century City - Century Park is closed now. It will open at 9:00 a.m.
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