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Quail Plumbing, Inc.

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4.3
69 reviews
|Plumbing|Phoenix, AZ 85024

21831 N 16th St, Phoenix, AZ 85024

(623) 780-2233

https://www.quailplumbing.com/

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About

General Repairs & Replacement on: Sinks, faucets, toilets, tubs, showers, water & sewer lines. Drain Cleaning, equipment connections, water heaters and water softeners, reverse osmosis, repipes, gas lines, recirculation pumps, and more

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4.3
69 reviews
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Wim H. on BirdEye

a year ago

09/25/2020, 16:38 PM
Textbook bait-and-switch Long story but here it goes: I hired Quail Plumbing to install a gas line for a new cooking top. The plumber came to take a look and quote the job. It was already suspicious that the plumber was in a van marked "Scottsdale Plumbing". He looked at the location where the line needed to be installed and give me a quote (8 hours of work). I scheduled for the work to be done one week later. This is where the problems started. The plumber came and immediately started complaining that he didn't have his van and his equipment, that he would have to go to the store to buy a level, etc. Next he started complaining that the drywall wasn't removed. During his visit a week earlier he didn't mention anything about this. Next he started complaining about the connections to the water heater (which hadn't changed from the week before, when he quoted the job) So all in all, before he even started he spent about 20 minutes complaining about the job. I ended up having to lend him my level so he could get started. Next he took out the water heater and started ripping out the drywall. He came and got me and started complaining again how this was going to be a lot of work. He got all upset of how the copper and gas lines were sitting in the wall, how he would have to drill through studs (like he didn't know this already before). Apparently the gas line went to the attic and he couldn't see where it went. To make a long story short he asked me how he had to do his job. He also told me I would have to remove all the drywall from floor to ceiling on one wall in the kitchen. Next he told me to think about it and he would reschedule if I agreed with the extra work: textbook bait and switch. This is where I got upset and told him I got other tradesman scheduled and I could not wait a week to get this done. Again he started complaining at which point I told him that I just wanted the work done the same day as he told me he could do a week earlier. I also told him that I didn't care if it took him longer as long as the work was done the same day. I thought this was it and he would get the stuff done the same day. This is were it got interesting... At this point he left and called the office. A minute later I got a call from someone whose name I can only assume is "Karen". She asked me if I had been verbally abusive. To which I said replied "No", then she asked me if was swearing. To which I answered "No". (This plumber would probably be the first man in history with tattoos over his neck and hands who is offended by swearing). Then she asked me if I wanted to reschedule for next week. At which point I told her I wanted the work done this day as I thought that was what was agreed 5 minutes earlier with the plumber. There was no reason at all for her to get involved. After some back an forth she had the gall to tell me to shut up while she was speaking and didn't want to listen to anything that I said. Every time I tried to say something she would interrupt me and didn't want to hear anything about the unprofessional behavior of the plumber. Apparently the customer is always wrong with Quail Plumbing. When she was done with her diatribe I told her that I would like to call my mommy too to help me out and defend my case, just like the plumber called his mommy (aka the office Karen). Needless to say "Karen" didn't like this and was offended. She decided there and then that they were not going to do the job and that I needed to look for another plumber to get the gas line done. Good riddance Quail (or is it Scottsdale Plumbing?).
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Dana Gray on Facebook

3 years ago

12/03/2018, 05:45 AM
Thank-you Quail Plumbing ! We have been loyal customers for the past 4 1/2 years after moving into an older home that has needed multiple repairs. The service and communication are excellent and I feel confident in their expertise . An extra special thanks for coming out today when our faucet broke and we could not turn the water off !!! I would highly recommend Quail to anyone .
Bill Linderman on Facebook

3 years ago

06/14/2018, 02:14 AM
Great company that does fine work!!!!!!!!!!!! I really liked how Gilbert showed up right when they said he would! He found a leak that would have been impossible for me to find!!!!!!!!!!
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John W. on Citysearch

4 years ago

12/27/2017, 09:05 AM
Very Professional and courteous! We had an emergency backup and He arrived right on time and had great advice for our sewer system! Would highly recommend.
Louis M. on Citysearch

4 years ago

12/26/2017, 04:08 AM
Super helpful! Told us how to try to fix our garbage disposal ourselves. Definitely using you guys in the future!
Katie Kaiser DeYoung on Facebook

5 years ago

02/25/2017, 08:19 AM
Wes did a great job with our plumbing emergency! He was, quick, efficient and very polite. I would definitely recommend their services!
Paul Criss on Facebook

5 years ago

02/21/2017, 06:51 AM
Im very satisfied with Quail Plumbing service! they responded my call within 20 minutes and scheduled my appointment to the next day. They were on time, polite and very fast and efficient.. I definitely recommend them and will use their services if I need.
Dorothy C. on Yellow Pages

5 years ago

02/21/2017, 03:52 AM
Really great service. very polite and professional. i would highly recommend Quail Plumbing .
Paul C. on Citysearch

5 years ago

02/19/2017, 07:17 AM
Had a slow drain at one shower. The technician came and helped me. Very knowledgeable and explained his diagnosis carefully. He fixed the issue in 30 mins. Very good service.So I would definitely recommend Quail Plumbing for anyone looking for a skilled plumber.
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