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ProShield Pest Solutions
- Pest Control
- La Vista, NE
About this business
Location details
12140 Roberts Rd, La Vista, NE, 68128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a similar experience as others, a salesman told me about a $180 service which turned into almost $1000 over one year. I have never had to make so many customer service calls for a ************ were always disappointed. We also still have ants even though we completed the contracted 5 services. SO disappointed. Do not hire this company. Waste of money.
Business response:
Hi ********,Thank you for sharing your experience. We understand how frustrating it can be when expectations around pricing and results dont align, and we appreciate you taking the time to provide this feedback.Our goal is always to ensure clear communication during the enrollment processincluding a thorough review of the full service plan, pricing structure, and contract termsso that each customer knows exactly what to expect before service begins. We're sorry to hear that your experience felt different and that your pest c... read more
Eco Shield had two contacts that I was unaware of. I called to cancel but one contract was active with a $216 bill attached for service I didn’t want or nothing was done to my property. They state they tried to contact me in November saying the card I had on file was not active. Now, 4 months later they call and want this contract paid? I gave them all this information before, got zero communication that my card didn’t work. Now, I had to pay again? I have no way to argue that I didn’t receive any notification because I didn... read more
Business response:
Hi Alison,Thank you for taking the time to share your experience. We understand how frustrating billing issues can be, especially when there’s uncertainty around account communication or duplicate contracts.To provide some clarity, we do require a signed service agreement before any work is scheduled, and in some cases, multiple agreements may be initiated if service is expanded or restarted after a pause. When a card on file becomes inactive, our system is set up to generate follow-up communication, but we recognize that ga... read more
While services rendered have been okay. The cancellation process of services is a nightmare. There is no ability to cancel service without talking to someone. On top of that, they are currently charging a $150 charge for what Im assuming is a cancellation fee. Asked them to cancel services through their texting service and they would not cancel, just threw a $150 charge my way. Business model does not give me the warm and fuzzies.
This company came out and claimed to be a small business that was in a near by town and trying to grow. This is not a small business, it has call centers in ***** and is a large business. When you call you cant get to your local rep. **** say they are coming out to spray on the schedule days and they dont come out and dont spray but claim they did and charge you. When trying to cancel services for all these reasons it took multiple calls and then a charge of $150 was now due to cancel services. Do not do business with this c... read more
This company came out and claimed to be a small business that was in a near by town and trying to grow. This is not a small business, it has call centers in ***** and is a large business. When you call you cant get to your local rep. **** say they are coming out to spray on the schedule days and they dont come out and dont spray but claim they did and charge you. When trying to cancel services for all these reasons it took multiple calls and then a charge of $150 was now due to cancel services. Do not do business with this c... read more
Shield is guilty of unfair and improper business tactics. Severe told that if we signed a contract for one years worth of services we could then cancel our contract. After one year we called to cancel and were then told we needed to pay for two more services to complete our contract or we would have to pay a penalty for early termination. After arguing with them they said if we paid for one more service at a discounted rate we could then cancel without penalty. After that service, when we called to cancel they again told us ... read more
Business response:
Hi Garold,Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, we aim to ensure transparency and fairness in all customer interactions, and we regret to hear that you feel this was not your experience.Our agreements are structured to provide clear terms regarding service schedules and cancellation policies, which are outlined during the signup process. We understand, however, that concerns can arise, and we’re committed to addressing them.We’d like the opportunity to review your account and cl... read more
I think that if a business charges you for services they should do those services instead of not doing the services still charging you and when you want out of the contract because they haven't performed those services for you you should not have to pay the rest of the contract. As of now I have paid for services for outside and inside my house to be pest-free and the only thing they ever did was the outside. I tried calling them but could not reach anyone. They did not call to come back to do my inside instead they wanted t... read more
The service sucked even after 2 treatments. I was told Id pay 175$ for the year. Quickly in 2 months I was paying 175$ per treatment. He said this business was a small business and he was needing people to help. My fault for falling for it. I called customer service to cancel and they wouldnt let me hang up and kept offering me deals I didnt want. Did not tell me 150$ would be charged if I cancelled due to the great rate they gave me. You think 175$ per treatment is a great rate? Yeah right. Talked with them and they didnt c... read more
What the other reviewers have said is correct. The company spends a few minutes dusting around the house and then leaves. You could get better results yourself. I tried to canceling due to poor service and was transferred overseas. Once I got ahold of someone and communicated that I was going to stop my service I was transferred to another agent. That agent was extremely rude and refused to allow me to stop the service. After several minutes of yelling he finally was able to concede and stop the service.
Frequently asked questions about ProShield Pest Solutions
How is ProShield Pest Solutions rated?
ProShield Pest Solutions has a 4.8 star rating with 5,163 reviews.
When is ProShield Pest Solutions open?
ProShield Pest Solutions is closed now. It will open at 9:00 a.m.
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